The expert team at Safari365
Safari365
- Offices In:
-
Brazil
- Size:
- 20-50 employees (Founded in 2005)
- Member Of:
- SATSA, Travel Smart Crew & SATIB Safe
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $2,604 to $29,510 per person per day (MXN, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
ID
Email Christine | 20-35 years of age | Experience level: first safari
Frederik is knowledgeable and empathetic (he handled mishaps during the trip well).
Clive has helped in planning the whole itinerary from the beginning, and Frederik has always been there throughout the trip to answer any questions we have. Thank you, Frederik, for ensuring we had a good trip and assisting us swiftly when we needed any assistance. We had a great time exploring South Africa, and especially the safari adventure! Would recommend couples to use Safari 365 if they do not know where to start planning for their trip!
SG
Email Amanda | 35-50 years of age | Experience level: 2-5 safaris
Efficient, fast and dedicated service, with the customer's needs and wants at the forefront.
Communication from itinerary curation, booking, to pre, during and post tour have been consistent, prompt, and dedicated. I especially appreciate that the itinerary was what I've always wanted to experience in SA but wasn't able to based on the tours available. Namely, Safari, Shark cage diving and whale watching.
I managed to visit Zimbabwe, Victoria falls; Botswana, Chobe National Park; Kruger National Park, Simbavati Waterside; Cape Town, Table Mountain, Cape Point; Hermanus, Sharkcage diving and whale watching; Stellenbosch.
All airport and hotel transfers were prompt, fuss free and comfortable. Less the transfer from Hermanus to Stellenbosch, where the driver was inappropriate when he entered he hotel and waited at the lobby. Then proceeded to request to be tipped, and when given, remarked that it was insufficient.
All accommodations were top notch, especially at Zimbabwe, Victoria Falls (Victoria Falls Safari Club); Simbavati Waterside; Hermanus (Marine Hermanus); and Stellenbosch (The Hazendal Hotel). Classy, clean and comfortable, with amazing views and ambience. The service was exceptional and dedicatedly genuine, making guests feel at home in a foreign country.
All the catered meals at Victoria Falls Safari Club were tasty and done with passion, I especially enjoyed the thick and juicy beef steak. And the Vulture Culture lunch in Makuwa-Kuwa restaurant is a Must, the experience was like none other. We especially loved the multiple surprise animal visits near the accommodation and waterhole and appreciate the binoculars facing the waterhole. The large herds of buffaloes was such a magnificent sight!
Simbavati Waterside accommodation was fantastically luxurious and comfortable, the service was impeccable, especially the daily mixers made to order for each guest. The food was excellent and made with heart. And the snacks and beverages available for free was well stocked and of great selection. The view facing the waterside was unmatched, with a multitude of excellent animal views. From herds of elephants frolicking, taking a bath and being playful, to large herds of deer and antelope, family of giraffes, warthogs, meerkats, and wild dogs. The Safari covered All the Big 5 and Ugly 5 as well. The pace of activities of the itinerary was comfortable and eventful, allowing guests to rest and fully enjoy the great ambience, sights and sounds of the lodge, while ensuring we got the Safari experience.
The location of Marine Hermanus was excellent, right outside was the coastal walk with fantastic views of the ocean and we were able to see multiple whale sightings, and I actually caught one breaching while on shore! The restaurant selection along the entire stretch were also very enticing. Each meal had been value for money and delicious, special mention to Gelato Mania Hermanus, the quality and taste of the ice cream was very rich and marvelous, with a very affordable price point. Although for the Sharkcage diving and whale watching, I'd prefer for it to be of a longer duration and more private to get the most out of the entire experience.
The Hazendal Hotel landscape was breathtakingly beautiful, simply serene, relaxing and takes you into another reality. I would recommend guests to dine at The Deli instead of The Restaurant, as the price point is more affordable, food portions are filling and better tasting in my opinion. I especially enjoyed the chocolate and wine pairing, the quality of the chocolates were great and paired with tailored wine made the experience unique.
The experience at Victoria & Alfred wasn't too pleasant. From an unexpected change in hotel stay from the main hotel to the boutique hotel created some inconvenience. The boutique hotel, while unique, seemed less modern and more aged design which was not preferred. It also directly faced the waterfront, which at night, there was loud music blaring. Although it does allow guest to soak up the nightlife.
The let down was right after the first breakfast, where the staff incorrectly directed us to out tour guide. And the mix up incurred additional tour cost which would have been included in my tour package. This is where Safari 365 certainly shone through and provided excellent, consistent and prompt communication to rectify the situation. We received a complimentary pack from Safari 365 and the hotel provided a meal voucher, platter an wine as service recovery. And it was very apparent that after the hotel knew that we were guests of Safari 365, they treated us with dedicated regard. Also kudos to Safari 365 for having the network and resources to contact the errant Jarat Tours to have the unwarranted tour cost lowered by negating the vehicle rental.
Jarat Tour was felt to be unprofessional and unfeeling, as despite their tour guide having made the mistake by collecting incorrect guests and was later found to lack basic authentication procedures, she was money focused and soon revealed that she couldn't care less about us who were not her guests. A Big Lose for Jarat Tour here.
In addition to the above service recovery episode, another occurrence which Safari 365 came through was when I dropped my new waterproof digital camera into the sea while sharkcage diving. Safari 365 immediately contacted the sharkcage diving tour operator to request for an official memo to facilitate my insurance claim.
Overall, Safari 365 is highly recommended for tailored itineraries unique to your preferences and needs. And they provide assurance, support and genuine dedication. This trip had been on my bucket list and considered a once in a lifetime must experience. While there were mishaps, Safari 365's service dedication and recovery had made it good.
I look forward to more travel adventures with Safari 365!
Thumbs up to my pre-tour point of contact Andrew and for during and post tour, Frederik.
Email Karen & Chris | 50-65 years of age | Experience level: first safari
Andrew listened and booked us a magnificent holiday and experience!
The trip with Safari365 was beyond our expectations and dreams.
From the 1st contact with Andrew he worked with us on dreams. Our itinerary was perfect. Where we stayed and the accomodation was great. The food fantastic.
The highlight was Kruger National Park. Camp Shawu was amazing, the food and the staff were impeccable. The wildlife in the huge dam was speactular. The Safari was beyond words. We had an amazing guide and saw the "BIG 5". We loved everywhere we went and every moment of our "one in a lifetime trip"
IE
Email Dany | 20-35 years of age | Experience level: first safari
Amazing tour operator experience
very available, knowledgeable, professional tour operator. Offers several options adapted your budget.
The experience was amazing, good value for money and super good for a couple.
Email Susan | 50-65 years of age | Experience level: first safari
Smooth Sailing from Start to Finish
We were so impressed with the Safari365 Team on our recent trip to South Africa. Trevor handled everything and there was no detail too big or too small for him to address with us. From the beginning airport arrival and excursions in Cape Town, to the final game drive and transport to Johannesburg, it was all handled efficiently and professionally. The recommendations were spot-on as he had listened to our needs and preferences early on and advised us accordingly. We were very pleased with our holiday and credit Safari365 for making it a success.
Email Jay | 35-50 years of age | Experience level: first safari
Fantastic & compassionate customer service!!
We had to seriously curtail our trip due to family illness, Safari 365 (Andrew & Trevor) were amazing in helping us move the elements of our trip we needed to a future date. They also ensured that the last minute changes for the remainder of the trip for this year were carried out and took the stress out of the situation for us. Would readily recommend to anyone looking to explore the African continent,
SI
Email Aleksander | 65+ years of age | Experience level: first safari
Safari 365 is a top tour operator that combines professionalism with truly personalized service
Huge thanks to Safari 365 and especially Cearl for organizing an amazing trip to South Africa and beyond! Everything was exceptionally well planned, and Cearl was a pleasure to work with—professional, flexible, and always attentive.
As first-time visitors to Africa, we felt completely supported and impressed by the level of service. In fact, the whole experience exceeded our expectations and surpassed European travel standards.
While we had a few minor issues—like a shared transfer we thought would be private, and a dinner event that wasn’t really our style—these didn’t take away from what was otherwise a 10/10 experience. We would absolutely travel with Safari 365 again!
Email Linda Konde | 65+ years of age | Experience level: first safari
Safari 365 offers exceptional service creating a trip of a lifetime.
The Safari trip was planned and executed flawlessly. The communication with the tour planner and operator was excellent and were very responsive to any questions or needs that arose, both before and during the trip. The tours were outstanding, the accomodations were amazing, and the local guides were wonderful.
Email Linda | 50-65 years of age | Experience level: first safari
Fantastic Tour Operator
I can 100% recommend Safari365. Trevor looked after me from beginning to end. The itinerary that was put together for me was the best, especially Lush Private Lodge- wow this place was amazing.
I would definitely use Safari365 again.
Email Manel and Shereen | 50-65 years of age | Experience level: first safari
Excellent Caring 10 Star rating Agency with class. Great value for money.
A Very big THANK YOU to Safari365. Special thanks to Charles Howie and Trevor Stouzt. An incredible tour. So well organised from start to finish and a nice welcome home pack. We have travelled with so many other agencies where they take your money and never bother about you. BUT no so with Safari365. You talk to the same person. Truly are 24/7 365. We had our flight delayed in Kruger. I messaged Trevor on Sunday and it was sorted out immediately. We highly recommend this company. We definitely will travel and already planning my next trip with them. Safari with luxury. Great hotels, great service. 5 stars is not enough. Thanks heaps Trevor. These words don't do enough justice for the wonderful loving care, service and support that you provide. No emphasis on money or time but 24/7 service with a smile. Many thanks once again. The two sisters from Australia- Manel and Shereen