Reviews

Sort By: Date Most Helpful 11-20 of 214 Reviews
Matt D   –  
United Kingdom UK
Visited: February 2017 Reviewed: Feb 11, 2017

Email Matt D  |  35-50 years of age  |  Experience level: first safari

Customer service on a whole new level!
5/5

We initially made our enquiry via the Kruger Park website and received a very quick response from Giada. From that moment on she worked tirelessly to deliver an itinerary which met our brief exactly and as this was our first safari, offered excellent advice to ensure we were making the right decisions. As I am based in China, Giada and I often spoke at rather anti-social times for South Africa and regularly on weekends - she made herself available at any time to respond to our (many) questions. Following our booking, Giada kept in regular contact to offer advice and then throughout the trip she ensured everything was running smoothly. I can honestly say that it was one of best examples of excellent customer service I have ever experienced from the start to the finish and Giada was able to not only deliver an amazing itinerary but also pre-empt and anticipate our questions and concerns. Thanks to her hard work and determination to ensure she met our brief, Giada created the trip of a lifetime and I would have no hesitation in recommending her and the team.

Colin Ward   –  
Australia AU
Visited: October 2016 Reviewed: Nov 24, 2016

Email Colin Ward  |  65+ years of age  |  Experience level: first safari

Overall, a very professional and smoothly run operation
5/5

The standards of accommodation and travel arranged for us were excellent and met all expectations. The Kruger park lodge at Hazyview was probably not the best choice for us on a short stay as it more suitable to long stay, self catering families than a couple on tour.
A minor discrepancy with a car rental company over billing still not resolved.

paula da silva   –  
Canada CA
Visited: July 2016 Reviewed: Aug 29, 2016

Email paula da silva  |  65+ years of age  |  Experience level: over 5 safaris

fantastic experience. excellent service.
5/5

Excellent. Fast. Professional.
Thank you.
See you in July 2018

Rebecca Shedd   –  
United States US
Visited: June 2016 Reviewed: Jul 12, 2016

Email Rebecca Shedd  |  50-65 years of age  |  Experience level: first safari

Everything but a Unicordn
5/5

We stayed at Jock Safari Lodge for our trip to Kruger National Park and that decision made all of the difference. The facilities were wonderful, the staff was outstanding, and our ranger (Jacob) was so amazing that we jokingly asked if he would be showing us a unicorn - since he'd already shown us the Big Five, the Ugly Five plus many other things everyday that we were there it made sense to think he could find a mythical animal too.
The days involve a 5am wake-up call, 5:30am coffee, and out on a drive in the dark to look for absolutely amazing animals. Then breakfast - lunch - tea and an evening drive before dinner. Read the reviews that talk about chilly mornings and evenings and plan accordingly based on time of year.
Our 4 day/3 night stay was just about right. The size of the lodge (12 luxury huts) limits what you can do between drives. The rangers do a great job of communicating where the animals are so no two days were alike.
We worked through a broker for Kruger accommodations and he was thrilled that this property was available for us - we were thrilled as well

Pedro   –  
Portugal PT
Visited: May 2016 Reviewed: Jun 13, 2016

Email Pedro  |  20-35 years of age  |  Experience level: first safari

Real safari experience!
5/5

Always remember the perfect amount of days to visit Kruger is n+1!
You can't get enough of the wildlife, landscape and peace of mind

Miika   –  
United Kingdom UK
Visited: May 2016 Reviewed: Jun 8, 2016

Email Miika  |  20-35 years of age  |  Experience level: first safari

3 day classic safari - perfection
5/5

When we booked our flights to visit our friends in the greater Jo'burg area we were suggested to go on a safari while in S.A. We did a bit of searching around and asked for a few quotes, one of them from KrugerPark.com. While some of the other providers returned us impersonal emails, Andy from KrugerPark.com actually personally called me and asked for our expectations and wishes. He then sent a very competitive quote by email and followed up to see if all the details were correct for us etc. We decided to bite the bullet and I'm glad we did!

For the safari (organised by Outlook Safaris) we were picked up from our hotel by super friendly drivers and driven to Skukuza. On the way we already saw zebras, kudus, rhinos and giraffes (at a petrol station!). We were looked after extremely well throughout the visit and given very friendly advice and schedule by the team. The bungalow we stayed in was clean and did the job well - not that we spent more time there than for sleeping; busy schedule. As an aside, the restaurant and shop on site are very reasonably priced considering they're the only places you can buy anything in a 100 mile radius; no need to pack emergency rations.

As for the game drives, we had several drivers and types of trips during which we spotted so many animals and sights I lost count. Of the big five we only missed a leopard (by a few minutes, several times) but did see an impala in a tree, ripped into two parts by a leopard. My daughter was very impressed! She was also impressed by the lions, giraffes, mongooses, warthogs, hippos, rhinos, crocodiles, elephants and all the other wonderful animals.

Considering that we had no expectations beforehand we were super impressed and a bit disappointed we only packed our smartphone cameras with us. Good thing then that FJ (one of the guides) is a professional photographer and took amazing photos with his super camera - and all the photos can be seen on the Outlook Safaris' FB page.

All in all I would very, very warmly recommend booking a safari with KrugerPark.com.

Pat   –  
South Africa ZA
Visited: March 2015 Reviewed: Nov 27, 2015

Email Pat  |  50-65 years of age  |  Experience level: over 5 safaris

A very restful, pleasant experience.
5/5

It was an awesome experience. The comunications between myself and Heleen Coetzee made it such a memorable one. On as more negative note, I have been coming to the Kruger for many, many years and it has mostly been a great visit but is marred by the staff at the main gates. If you are a day visitor, can't you find another way of booking in every day. How about just buying an entrance ticket for the period that you are going to be coming in and maybe just confirming your entrance at the main gate at security. There are long long ques and people get very itrritated by the slowness, in particular , at Crocodile Bridge and the staff are not at all efficient.

Shubho Sarkar   –  
United States US
Visited: June 2026 Reviewed: Jun 15, 2026

Email Shubho Sarkar  |  50-65 years of age  |  Experience level: first safari

A seamless yet unforgettable vacation.
5/5

Our safari experience in Sabi Sands was truly unforgettable, and a huge part of that was thanks to our trip planner. From start to finish, everything was organized seamlessly, making what could have been a complicated journey feel effortless. Despite the long travel required to reach the reserve, every detail was thoughtfully arranged and everything went exactly according to plan. The safari fit perfectly into our South Africa itinerary.

The resort that was selected for us exceeded all expectations. It was incredibly luxurious while still feeling warm and personal. The staff went above and beyond to make us feel welcome, and their hospitality was exceptional throughout our stay. Every member of the team made the experience feel special and tailored to us.

The safari guides and staff were extremely knowledgeable about the wildlife and ecosystem, which made every game drive both exciting and educational. We were fortunate enough to see an incredible variety of animals during our time in the reserve, creating memories that will last a lifetime.

We are so grateful for the care and expertise that went into planning this trip. It was the perfect combination of adventure, luxury, and seamless logistics, and we would highly recommend both the trip planner and this experience to anyone considering a safari in South Africa.

The Corzas   –  
United States US
Visited: June 2026 Reviewed: Jun 15, 2026

Email The Corzas  |  35-50 years of age  |  Experience level: first safari

Our travel angel!
5/5

From day one of planning our anniversary vacation to the end of our anniversary vacation, Ms. Leigh-Ann Croeser was absolutely wonderful. She was our travel angel. While on our trip we lost our luggages and she was making calls to the airlines and getting information for us to help us out so we wouldn’t have to stress while on vacation. She went above and beyond for us. Any questions we had she would respond almost immediately. She was so patient with us and so caring. She always answered my calls and her voice was so soothing and thoughtful. You can tell she loves what she does and she wanted us to have an amazing experience. She always made sure that our tours and resorts were up to par. She even went as far as letting the resorts know that our luggage was missing so they could accommodate us with essentials. The resorts even provided their uniform for us to use. We are so grateful that we found the best travel agent! I highly recommend to book through Safari if you want to have an otherworldly experience.

Kathy Z   –  
United States US
Visited: May 2026 Reviewed: Jun 4, 2026

Email Kathy Z  |  65+ years of age  |  Experience level: first safari

Leigh-Ann listed and put together a perfect package for me.
5/5

When I decided to add Victoria Falls to my already booked itinerary in South Africa, I researched several companies and I'm so glad I chose Safari.com. Leigh-Ann listened to what we wanted and gave us several package options of various prices and itineraries.

We choose to stay at Avani, which was so amazing with zebras, giraffes, monkeys and impala roaming all around the grounds! It also was a 5 minute walk to to Victoria Falls and the locals curio shops with handmade items. Full breakfast was included at Avani with a great selection. The staff was so friendly!

A BOMA dinner was suggested and was awesome to see African music, dance and drumming.

The sunset cruise was beautiful and relaxing. The hippos put on a show for us.

Leigh-Ann also set us up for a guided walking tour of both sides of the falls, with an option to return as much as we wanted. I was glad to have the guide for the first time as he was not only knowledgeable but provided me with a much needed rain coat!

Unfortunately my friend had a family emergency and had to return home before we even got to Zambia. When I contacted Leigh-Ann she was very quick to respond and understood my concern of traveling alone. That anxiety quickly went away as soon as I arrived. Everyone was so friendly and I never felt afraid.

Leigh-Ann was so good at listening to what we wanted, our budget, was always quick to respond to every question and calmed me when I realized I'd be traveling alone.

I highly recommend Safari.com for your visit to Victoria Falls!

Average User Rating
4.7/5
Rating Breakdown
  • 5 star 214
  • 4 star 40
  • 3 star 7
  • 2 star 4
  • 1 star 7
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