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Saso Uganda Safari
- Located In:
- Size:
- 10-20 employees (Founded in 2007)
- Member Of:
- AUTO, USAGA, UTB & LIAISON INSURANCE CO.
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $694 to $8,412 per person per day (MXN, excl. int'l flights)
Reviews
QA
Email Jonathan | 50-65 years of age | Experience level: first safari
Awesome Gorilla Trekking and Wildlife Safari with sasougandasafaris
I and my friend did the 9 days Gorilla Trekking in Bwindi National park, saw white rhinos at ziwa rhino sanctuary, Game Safaris in Murchison, Kibale for Chimpanzees and Queen Elizabeth park for the tree climbing lions with Dona our driver guide. This is my first time on the Safari trip. We had the best experience to see all the Big 5 animals. The fantastic trek for the lovely Nkuringo Gorilla family and Kibale Chimpanzee trek was the top. It was one of our memorable trip ever!.
Email the one that got scammed | 35-50 years of age | Experience level: first safari
Took our money and went offline
they stopped answering emails once the money was transferred.
the website went offline.
Email Suanne | 65+ years of age | Experience level: over 5 safaris
ghosted us
we were booked for a gorilla trek and golden monkey trek. We had to cancel coming to Uganda and Rwanda. We emailed asking for a full refund, sent a couple of follow-ups- no response.
slimy organization
AE
Email Francis Maseruka | 20-35 years of age | Experience level: over 5 safaris
The tour in queen Elizabeth national park was at it most you should all try it and share the experi
Saso Uganda safari is the ticket to your experience to your vacation,tours and safaris. I had a safari with them at Queen Elizabeth NP and it was the best of my life and the game drive was the best part of it
CH
Email Luca | 50-65 years of age | Experience level: 2-5 safaris
unvorgettable
The safari tour was beautiful, the comunications were good like the services in lodge. The driver-guide was competent. All the program hs been respected.
DE
Email Jonas Matthiessen | 35-50 years of age | Experience level: first safari
Big warning! They stole our money and left us without any Safari
We booked a 15 days Safari with them for Christmas and new year. When we arrived they told us to book a new Safari and our own cost, they can not do anything for us. Than they blocked us. Kept all the money and didn’t give us the Safari so we had high prices on flights and hotels to spend Christmas, organizing to get back home somehow instead of having a Safari.
Just starting a trial against them.
Don’t ever book with them.
Wilson and Samuel work together to steal your money.
Reply from Saso Uganda Safari
Posted on Apr 7, 2025Dear Samora,
Greetings from Saso Uganda Safaris Ltd.
Thank you for reaching out to us regarding the concerns raised by Mr. Jonas. I would like to provide a more detailed clarification of the situation and address the issue thoroughly.
Mr. Jonas booked an 15-day safari with us, covering Kenya, Tanzania, and Uganda, on a budget camping basis last year. Both parties agreed that the safari would be on a budget camping format, with transportation provided via a safari van, not a Land Cruiser or Jeep as requested. This arrangement was confirmed before payment was made, and Mr. Jonas paid in advance to our bank account. With this payment, we proceeded to make the necessary bookings with our travel partners in Kenya and Tanzania. We also arranged a flight for Mr. Jonas (and his brother) with Ethiopian Airlines, traveling to Uganda after their leg in Tanzania.
Upon arrival in Nairobi, Mr. Jonas and his brother arrived two days ahead of the scheduled safari start date. Consequently, they were required to book their own accommodation for these two nights and arrange for their own airport transfers. When the safari began, issues arose despite our initial agreement. We presented the agreed-upon safari van, but Mr. Jonas immediately voiced dissatisfaction, insisting on a Land Cruiser. The guide explained the situation, but Mr. Jonas continued to express complaints throughout the journey. Upon reaching the camping site, Mr. Jonas again voiced dissatisfaction, claiming that he had booked a mid-range lodge, not a campsite, despite the fact that this had been clearly communicated and confirmed prior to the payment.
Interestingly, his brother had no issues with the arrangements and fully understood the terms of the itinerary. However, Mr. Jonas’ complaints persisted at every stage. We offered a compromise, suggesting that he could book mid-range lodges at his own cost, and we would refund the difference once he reached Uganda. On December 24, 2024, Mr. Jonas contacted us through our partner guide, expressing his decision to discontinue the safari service we were offering, even though this was the service he had originally paid for. We encouraged him to continue with the safari in Tanzania as planned, with the understanding that he would receive a refund for the difference once in Uganda. However, he declined, insisting that he wanted a mid-range safari, demanding us to make additional payments of our own resources to upgrade his experience. This demand was neither feasible nor realistic, considering the budget safari he had paid for.
At this point, we informed Mr. Jonas that we could no longer proceed with the safari under these conditions. As a result, we made the difficult decision to cancel the safari. We advised him to consult with the partner guide to arrange for transportation back to Nairobi after the completion of the Kenya leg of the safari. Consequently, Mr. Jonas was transferred back to Nairobi after completing the last activity in the Masai Mara, as agreed upon. Given his negative attitude throughout the safari, we determined that continuing with the service was not viable unless he agreed to proceed with the budget camping safari without further complaints. Unfortunately, he refused, leading to the cancellation of the tour.
After the cancellation, Mr. Jonas booked a flight to return home. We proceeded with the cancellation of the flight from Kilimanjaro to Entebbe that we had originally booked for them, with part of the payment refunded after deducting cancellation fees. Additionally, we canceled the Tanzania safari leg with our partner and also canceled the Uganda safari leg as well.
It is important to note that Mr. Jonas has failed to mention several crucial aspects in his communication with you:
He completed the 7-day Kenya safari as part of the 15-day itinerary.
He has not acknowledged that we informed him a day before the end of the Kenya safari that the trip would be canceled.
He falsely claims that he was asked to pay $8,290 at the border, which is inaccurate. We had already informed him of the cancellation a day before the conclusion of the Kenya safari leg.
He neglects to mention that we had arranged and paid for his flights from Kilimanjaro to Entebbe, which were subsequently canceled, with supporting evidence provided.
He also omits the numerous discussions we had with him through our partner guide in Kenya regarding his complaints, instead claiming that we blocked him, which is not accurate.
Despite the challenges, we are committed to refunding Mr. Jonas in full, minus the costs US$3000 incurred for the 7 days of the Kenya safari. This is currently being processed.
Mr. Jonas also posted a negative review on our SafariBookings account, accusing us of stealing his money. Upon their inquiry, we provided a detailed explanation of the situation and agreed to refund him US$5,290 (minus US$3000 the amount spent on the 7 days of the Kenya safari) before the end of March. He has shared his bank details with us, indicating his expectation of a refund. We are genuinely surprised that despite this agreement, he continues to reach out to you regarding the same matter.
Now as previously discussed, regarding the refund of US$5,290, we are currently able to remit a partial payment of US$3,700. The remaining balance of USD1,590 will be settled over the course of the next few weeks, with full payment expected to be made between now and mid-April and the transfer confirmation receipt will be shared as well.
The amount refunded at this stage pertains specifically to the tour segment in Uganda, as well as the flights from Kilimanjaro to Entebbe for the two passengers to the below account details shared by Mr.Jonas.
Name: Jonas M**********
IBAN: BE13 9670 **** ****
Swift/BIC TRWIBEB1XXX
Name und Adresse der Bank: Wise, Rue du Trône 100, 3rd floor, Brussels, 1050, Belgium ---
Please find attached the receipt for the transfer done on the 4th/March 2025 after confirmation of the details from Mr.Jonas, which include the detailed of the payment made to Mr. Jonas.
We would like to reassure you that we are adhering to the refund agreement, and once the process is completed, we will share the relevant receipts with you (UTB) as evidence. We deeply regret the situation with Mr. Jonas, but it arose primarily due to his lack of understanding of the itinerary before making payment.
Thank you for your understanding.
Sincerely,
Management
Saso Uganda Safaris Ltd.
Email Ann | 35-50 years of age | Experience level: first safari
5 day safari with gorilla tracking
We went on a five (5) day safari at the end of July 2017. Michael was our guide and he was amazing! We could not have asked for a better person to take us on our journey. He was knowledgeable about every place we visited as well as the places we drove through to and from Kampala. We now consider him a friend after spending so much time with him.
Our safari included a tour of Kampala (with a visit to the Palace), gorilla tracking (don't miss out on this adventure if you are in Uganda - it was incredible!), a safari drive where we saw tree climbing lions, antelope, so many baboons, elephants and buffalo along with many bird species. Michael has excellent eyes to spot even the furthest off animal. We also went on a boat tour of the Kazinga Channel and stayed at the Bush Lodge (another must do!) Our final day had us going chimpanzee tracking before driving back to Kampala.
All of our accomodations (we chose the "moderate" category) were top notch. We were treated respectfully and greeted with that beautiful Ugandan smile that we became used to at every location.
BH
Email Klaus Mattias | 35-50 years of age | Experience level: first safari
Fantastic
Everything from the start communicating with Wilson and getting the package together was brief and responses were always on time. The trip put together for 17 days, it was excellent and will recommend to everyone. We were 2 adults and 2 teenagers. We started from Kilimanjaro where we were collected by our guide Ahmed, a Young guy from Uganda who took care of us all the way getting out of his way to make sure we were all ok throughout the trip. Most accommodations booked were incredible and the safari was just a mind blowing experience going through Tanzania passing through Manyara Lake, Ngorogo, Serengetti, passed to Uganda Queen Elizabeth park and end our trip in Rwanda where we got to see the mountain Gorillas in Virunga....All I can say if that I would do it all over again!
IN
Email Vivek | 20-35 years of age | Experience level: 2-5 safaris
Excellent safari, one of the best experiences we had in Uganda
My wife and I did a 3-day safari of Murchison Falls NP with these folks. We have just the best memories of the entire trip. We could not be more satisfied.
Some of the highlights:
- The owner, Wilson, is friendly and directly reachable on the phone. I wanted to be extra-sure before committing to these folks. So I went and met Wilson at his home in Kampala and he immediately put me at ease.
- They own and rent out several modern, clean vehicles in very good condition, and run safaris all the time.
- Kassim, or driver, was a pleasure to interact with. He is young, very helpful and dedicated to his job. Further, he is observant, drives very well, and is a good conversationalist with lots of interesting tidbits.
- Further, probably because Kassim is such a pleasant person, he has a very good network with what we presume are other drivers and safari guides, because once we enter a park he switches into a different mode. He is actively working the phones, and you as a passenger just have to sit back and watch the amazing scenes unfold. For example: in Murchison Falls NP, we got to hang out with 12 lionesses and lion cubs for almost an hour, watching them as they ate and played. This was only one of many sightings during the day.
- The trip itself: we were very happy because Saso does not do the usual nickel-and-diming that is very prevalent in other economy safari companies, for example in Kenya.
- Itinerary: even though we made a few last-minute changes to the overall plan, Wilson and Kassim handled everything admirably and made sure we got where we wanted to go
- Arrangements for food: I don't know if this is standard across all their safaris, but the food arrangements were all uniformly excellent. Further, Kassim took note of our dietary preferences and only took us to places where we would get good options
All in all, a simply superb safari experience. If you're looking for a good safari company in Uganda, look no further!
Side note: something that caused me a bit of anxiety before the safari began was the fact that they have very few reviews! Unfounded anxiety, as it turned out. These guys are the real deal. Book them with your eyes closed, and rest assured.
Email Fan Yang | 20-35 years of age | Experience level: 2-5 safaris
Extremely wonderful 4days in Uganda
I know it is the right agency I want through the first email contact with Saso Uganda safari. Everything is perfect, the food, accommodation and the guide. My guide Ben is so knowledgable, he always knows exactly where the animals are. If Uganda is on your plan, definitely try Saso. It's a 20/10 company, I promise you will never regret your choice.