One of our experienced guide and staffs
Bienvenido Kenya Tours and Safaris
- Office In:
- Size:
- 10-20 employees (Founded in 1992)
- Member Of:
- American Society of Travel Agents
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $1,717 to $5,151 per person per day (MXN, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
MY
Email Nathan | 20-35 years of age | Experience level: 2-5 safaris
An unprofessional and disorganised tour operator that prioritises convenience over customer safety,
I had one of the most disorganised and stressful safari experiences with this company. From the start, communication was chaotic — I was left waiting alone for hours, squeezed into the back of the vehicle despite a car sickness note, and later found I’d be sharing a room without any prior notice, even though I’d paid for a premium package.
Throughout the trip, there were repeated safety concerns:
- A suitcase was lost due to improper handling. We were stranded in a random village with no clear plan.
- The replacement driver was rude, shouted at passengers, and deliberately rushed our schedule.
- Our promised hotel was changed last-minute to a poorly maintained alternative during a thunderstorm. I got food poisoning after dinner.
- Our game drive was cut in half with no explanation.
- $47 in change from a ticket was taken by the driver — I only got it back after repeatedly pushing.
- Worst of all, I was left completely alone at the Tanzanian border for hours — no guide, no help, with a dying phone and no way to reach anyone. I felt scared and unsafe.
This experience was not only disappointing — it was dangerous. As a solo traveler, I expected better planning, communication, and basic duty of care. I cannot recommend this company unless they take accountability and make real improvements. If you care about your safety, please do not book this trip.
Email Bhavya | 20-35 years of age | Experience level: first safari
Great safari experience
We did the 8 day Kenya/Tanzania Tour of Masai Mara, Serengeti, Ngorongoro Crater, and Tarangire NP.
The safari itself was amazing! We had really good tour guides that explained everything and answered all of our questions. Jeffrey in Masai Mara was really patient and made the trip very enjoyable. Zameer had a lot of experience and was very helpful with making sure all our needs were met at the camps in TZ. Our chef in Tanzania Athmuni made the experience so enjoyable with customized meals in TZ accommodating all my dietary requirements (vegan) while still making delicious and nutritious food for every meal. Mike was very informative and determined to make my dreams come true when I hadn’t seen a rhino yet on my last day and was amazing at spotting wildlife from a distance and knowing where they usually hang out in Nairobi NP.
There were a few minor glitches which I think are unavoidable regardless of which company you go with: the two nights we were staying in the city (Nairobi and Arusha) the hotels didn’t have our reservation when we got there and it was a bit frustrating. However, it was worked out in the end. There’s two different companies for Kenya and Tanzania so there’s communication issues at times and would recommend getting the WhatsApp number for both companies and contacting them directly for any issues in the corresponding countries.
Overall an amazing experience! We were able to hear the lions roar at night in the TZ camping tents (Simba campsite). On our second to last day I hadn’t seen a Rhino yet and wanted to change plans last minute to see Nairobi NP instead of Tarangire NP (no rhinos there). Kennedy was able to arrange everything and accommodate my request last minute. I ended up seeing both black and white rhinos at Nairobi NP successfully completing the big 5!! Both tour companies are very responsive on WhatsApp and quickly try to fix any issues that arise. I would recommend booking with them and definitely seeing Masai Mara, Serengeti, and Ngorongoro Crater those were my favorites!
SK
Email Dana M | 35-50 years of age | Experience level: first safari
Unforgettable meeting with the wild kingdom
It was a once in a lifetime experience to see all kinds of wild animals so close in their natural environment. The spotter was excellent at spotting the animals as well as at driving safely, which was highly appreciated.
RU
Email Inna and Ivan | 35-50 years of age | Experience level: first safari
Excellent tour organization and amazing safari
I want to say a big thank you for the tour. Thanks to Purity and especially thanks to Daniel (our guide and driver) for the excellent safari. We took a 4-Day Mombasa or Dare - Tsavo East - Amboseli - Nairobi, and the safari exceeded all our expectations. Everything was organized clearly and on time. Excellent tour organization, we saw lions, antelopes, giraffes, buffaloes and other inhabitants of the savannah. And most importantly, we saw amazing elephants against the backdrop of Kilimanjaro! Daniel is a wonderful guide, he told us about the animals and birds we met. Daniel is also a wonderful driver who makes you feel safe. Thank you to your company for an excellent safari and a great vacation! We wish you further development and prosperity.
FR
Email Lucas | 20-35 years of age | Experience level: first safari
100% Recommend
I chose the 6 day tour including Masai Mara, Nakuru and Amboseli. The trip was amazing, we saw all the animals and the beautiful landscape. I was also pleasently surprised by the quality of the accomodation even though I had chosen the budget option. The staff was also very available and friendly. I strongly recommend!
Email Avory | 20-35 years of age | Experience level: first safari
We had three different guides, all were great.
The safari was amazing. We saw so much, every animal you could see we saw. The accommodation and food were absolutely fantastic.
In terms of communication, it was quite poor. Day to day on the tour we didn’t have clear instructions of how many hours we would be driving in between destinations and we had one day with no communication in between switching drivers based on how many days our safari was. We were confused and we were dropped off at our hotel around noon with nothing around and nothing to do. The biggest thing I would say is take money out before your tour. Because it’s cash only and the atms in Kenya only dispense 40,000 ksh at a time. It was very frustrating on the morning of the safari with other people on the tour waiting for us to take money out. Also take out extra money for souvenirs and if you want any coffees, water, or alcohol in any accommodation it is extra, and some places only take cash.
The experience other than that was really amazing. A once in a lifetime experience.
Email Cody | 20-35 years of age | Experience level: 2-5 safaris
Great last minute tour.
It was a great last minute tour in the Nairobi National Park. Our tour guide John was incredibly knowledgeable, and we got to see an abundance of what we mostly wanted to see there upclose, rhinos.
CH
Email Fabi | 20-35 years of age | Experience level: first safari
Everything was really good
The tour was well organized and the driver was very good. We saw a lot of animals, including of course the big five.
The accommodation was also good. However, you have to be aware that this is a budget option and you can't expect a 5-star hotel. The only negative thing was the boat tour on Lake Naivasha. This was far too expensive and the guide was very bad.
EE
Email Laura | 35-50 years of age | Experience level: first safari
Best family adventure Nairobi - Amboseli - Tsavo East - Diani
My family explored Amboseli and Tsavo East parks with Bienvenido Kenya Tours in October and we had the best time seeing giraffes, elephants, zebras, lions, and even a cheetah. It was 10 us of travelling and we booked 2 safari jeeps for 4 days taking us from Nairobi to Diani with stays at Sopa Lodge and Voi Wildlife Lodge. Our drivers Daniel and Paul were very kind and knowledgable, and took great care of us.
HU
Email Akos Zoldhegyi | 20-35 years of age | Experience level: first safari
Reliable and good tour operator
We took part in a 3-day Masai Mara Safari and a 1-day Amboseli Safari. I am happy to recommend it. Before the program, they answered all my questions by email with a very short deadline. The safari was fantastic, we saw lots of animals. Our guide was kind and always made sure we saw all the animals possible. It was a fantastic experience.