Super eagle staff
Super Eagles Travel and Tours
- Office In:
- Size:
- 5-10 employees (Founded in 2014)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $2,747 to $12,018 per person per day (MXN, excl. int'l flights)
Reviews
CN
Email cc | 20-35 years of age | Experience level: first safari
The overall experience was fifty-fifty
Overall Rating: The overall travel experience was acceptable, but near the end of the trip, we realized there were communication misdirections and cost traps that led to many unnecessary expenses.
We trusted our guide completely, but compared to other guides, he really did let us down a bit
Main Issues:
1️⃣ Guide Replacement Without Prior Notice
* Our contracted guide, Wilson, was unexpectedly replaced with Alvin (no advance notice). While Alvin performed reasonably well later, this uncommunicated change felt disrespectful.
2️⃣ Excessive Cost Traps
* We were encouraged to join a "nature walk" (not disclosed as a paid activity upfront), which was of little value. Upon finishing the brief 20-minute walk, they demanded $30/person. After negotiation, we only paid $30 for the entire group.
* During the Masai Mara Safari, an on-site ranger was arranged to accompany us to see hippos and crocodiles, after which we were charged $10/person. Conversations with other tourists later confirmed this activity is typically free.
* Nakuru Crescent Island Hike: Besides the $20/person boat fee, we were charged an additional $20/person "island hiking fee". We later verified through social media and other travelers that the specific area we hiked in is free. Furthermore, we were rushed throughout the short (under 20 min) hike and not taken to the island center. The actual standard island hike costs $33, lasts over 40 minutes, and includes photo opportunities with animals in the center. (We were not informed of this option nor given a choice).
3️⃣ Poor Safari Timing Caused Itinerary Reduction
* Amboseli park tickets are valid for 24 hours. Due to the guide's incorrect scheduling of the Safari time (done without consultation), our contractually agreed-upon final day Morning Safari was canceled. They knew how to schedule correctly to allow us an extra Safari, but we were neither consulted nor given options. Our complaint to the office received no reasonable response.
4️⃣ Unprofessional Guide Conduct
* On the last day, we paid $180 to extend the jeep hire. We confirmed an itinerary (Giraffe Centre -> Market -> Restaurant - guide specified). We indicated we'd decide on the restaurant that day. Midway through the planned activities, we requested to change restaurants, offering 2-3 options within the distance range the guide himself had suggested, but he refused them all. While searching for a new restaurant (which took less than 15 minutes), the guide decided we were taking too long. Without any discussion, he abruptly drove us directly to the airport. We arrived around 3 PM without having lunch/dinner and had to wait 4 hours before we could even enter the terminal for security and food.
Highlights:
✅ Guide Alvin was proactive in tracking animals: He ensured close-up sightings of most animals (we saw nearly everything except a leopard).
✅ During Safaris, the guide actively shared knowledge about animals and nature, enriching the overall experience.
✅ Alvin was exceptionally personable — assisting with luggage daily and even buying us Fruits. We tipped him generously with daily gifts,
✅ developing a friendly rapport that made the later conflict particularly disheartening, In Nakuru, they upgraded us to single rooms (one each), and in Amboseli, they moved us to a better camp
Conclusion: While the wildlife viewing experience met expectations, issues with chaotic management, opaque pricing, and guide negligence were significant. We advise exercising caution when choosing this operator.
Email Wiatrok | 35-50 years of age | Experience level: 2-5 safaris
Bad service
Bad service, 1 day waited 3 hours at a gas station, 2 day safari ended at 2 p.m., 3 days no safari, just drove around, even drove to another country and dropped off 1 person. There was no response to a complaint.
SE
Email Thomas | 50-65 years of age | Experience level: first safari
Barely survived
We thought we had booked a trip to discover and experience the wild animals in Kenya and Tanzania but apparently that was not the case. The schedule of visiting several national parks and also be guided in these suited us perfectly but was a huge disappointment.
We were more or less driven around without our so called guides took care of us, guided us or talked to us. The guides or more correctly drivers showed no interest in giving us more knowledge about the wildlife or the parks where we visited. During our ten days of safari none of the drivers took full responsibility for us but just send us on our way to the next driver totally without communication and information what was happening or what was going to happen.
This was really bad but even worse was the fact that the drivers showed big lack of skills in their ability to manage the vehicles they drove us in, which resulted in a number of really dangerous traffic incidents on the savanna. Neither did they have the ability to maintain their vehicles, which was clear and almost got us driven off the track trying to ascend the Ngorongoro crate where the hill was very steep.
We managed to survive these incidents barely.
Sure we encountered the wonderful wildlife but the experience around it was just awful on every level. We can just recommend you choose another tour company.
HK
Email Nicole | 20-35 years of age | Experience level: first safari
Super Egagle Company in Kenya falls short of providing a satisfactory and reliable tour experience,
👎🏼 I strongly advise against booking with Super Eagle company in Kenya. My recent five-day tour experience with them left me incredibly disappointed with their service and overall performance.
Not only were their prices exorbitantly high compared to other tour operators, but I found out that fellow passengers paid just $50 more for a longer midrange tour, while I was stuck on a budget tour for almost the same cost!
The accommodation provided for the first two nights at the camp was absolutely atrocious - it was a terrible experience.
To make matters worse, on the fourth day, I was left stranded at the hotel with minimal information provided. Activities that I had paid for didn't align with the promised itinerary, leaving me feeling misled and frustrated. And on the 5th day, they didn't follow the itinerary either, and I had to wait at transfer center for over 4 hrs!
The tour driver, Maxwell, added to my discomfort by being unhelpful and pressuring me for excessive tips throughout the trip. It created a very unpleasant atmosphere.
In summary, I wholeheartedly discourage anyone from considering this tour company. Save yourself the trouble and explore other options for a more enjoyable and seamless experience elsewhere.
CA
Email Adam | 20-35 years of age | Experience level: 2-5 safaris
Extremely unorganized and I felt they didn’t provide me with the services I purchased
I booked a 10 day Kenya and Tanzania safari. I am well travelled and this is far from my first tour. Overall I found the company extremely disorganized, my first driver uninterested and rude to other guests, and that I didn’t receive the services agreed on without actively being extremely vocal to get them and some I still didn’t get at all.
There are three main reasons I leave a one star review for this company.
1) I had a morning Safari booked for Masai Mara, the night before I hear the itinerary is changed and we are no longer going there. They told me this is because the government changed the rules from 24 hour passes to 12 hour passes, I would have hopped that they could have either purchased passes on the next morning as that is what I had purchased or made it up in some other way. They seemed completely uninterested in doing either. I was in a group with many others on many different tours, none of theirs had this option, I felt like because mine was the only one with this option they decided to not do anything about this.
2) After a short morning safari at Nakuru we headed to Amboseli, however on the way we had to stop at a gas station and wait for over two hours to get an additional two members in our vehicle, this meant we got in very late that night. We later found out the 2 members we were waiting for had just started there drive late that day due to the driver. I would have hoped the company would have either let us stay in Nakuru longer or would have sent the two others in a separate car.
3) When we went for our game drive in Amboseli our driver didn’t have the correct payment options causing us to be delayed. He then asked if one of us could pay and he would pay back, he said it was $4 but turned out it was far more. The fact that this delayed us and the fact that he tried to get us to pay more than he said was very concerning. If my AMEX when through (they didn’t take AMEX) I would have been charged a lot more than I was told.
4) When I crossed the border to Tanzania I was left alone and told a bus would be there at 10:30 to pick me up, already an hour wait after I got through the border. The bus however didn’t come until around 12:30 and didn’t leave until 1:30. It is lucky I had data to communicate with them otherwise I would have been in trouble. The fact that they would never proactively communicate with me or give me accurate times was extremely frustrating.
5) Communication: this was an issue throughout the trip, you would often not know ahead of time what was happening or when to wake up, several nights I would message them throughout the day asking the plan for the next day and they would say “someone will come tell you” but no one ever would even after asking multiple times, then I would have to wake up in the middle of the night and message some more before finding out what time I had to wake up.
6) One day our whole party arrived at the hotel and the front desk told us there were no reservations for us. I never got an answer from the company as to what happened but clearly it didn’t get booked. We then had to spend a bunch of time trying to figure out where we would all stay for the night as there were not enough rooms. Through pure generosity of the other people I was on tour with they decided to all cram into one room so I could have a room as the hotel only had two left. If not we would have been in a very bad situation late at night with a company that had proven they would make you wait a long time and would not communicate well.
That all being said Juma, my driver for the Tanzania portion was phenomenal. I just can’t justify giving anything but one star based on the other factors.
Overall this was an extremely frustrating experience and I would recommend staying away from this company. Hopefully I can save someone the pain.
Email Dillon | 20-35 years of age | Experience level: over 5 safaris
Disappointing Safari Experience with Super Eagles
We booked a 6-day safari with Super Eagles Agency in August. While the trip had some highlights, our overall experience left us feeling disappointed and misled.
Pros
- Good itinerary: Covering Amboseli and Masai Mara in one trip gave us the chance for great game-viewing potential.
- Fantastic sightings: Our driver ensured we saw incredible wildlife.
- Accommodation: Comfortable beds with mosquito nets; simple but fine.
Cons
- Lack of guiding: Although the driver secured great sightings, he gave almost no explanations about animals or locations. He rarely communicated the plan for the day and answered questions coldly and with minimal effort. I have been to many safaris in South Africa that had fantastic guides, but this was nowhere close to the quality of previous experiences.
- Misleading itinerary: We were paired with travelers on different itineraries, forcing us to wait or pay extra for activities we never agreed to. This was never communicated beforehand. We ended up doing things we hadn’t planned for, while missing what we had actually booked. We felt cheated.
- Reduced safari time: We had paid for one full-day and one half-day safari in Amboseli and Masai Mara. Instead, the second day in each park was reduced to about one hour only, nothing close to what was promised. When we complained, the agency offered no compensation or solution.
- Meals: The food was repetitive—mostly cold chicken, the same meal across six days. Acceptable for a budget option, but still disappointing.
- Constant attempts to overcharge: Beyond the agency, nearly everywhere we went we felt pressured, manipulated, or overcharged. For example, being asked to pay $25 for a fridge magnet worth $3–4. This created a constant sense of being scammed.
Final Thoughts
While the parks themselves and the wildlife are breathtaking, our experience with Super Eagles Agency was deeply disappointing. The lack of honesty, communication, and respect for the itinerary made us feel cheated. We cannot recommend this agency and strongly advise others to consider alternatives if they want a transparent, reliable safari experience.
IN
Email Vaishnavi | 20-35 years of age | Experience level: 2-5 safaris
Pre tour service is good but I didnt feel the same during the tour
Hello,
I would like to start by saying that the people sitting in HO are providing good and accurate services.
Costing seems good too.
My major disheartening was service provided during the tour.
I feel the guides assigned to me were not so keen to make my experience memorable.
I did two national parks- Masai Mara and Amboseli.
During Masai Maara, I felt my guide was not giving us adequate information. His driving skills were amazing but he would not follow where mass people were going, I felt he wanted to look for animals on his own and the result was our spotting was less compared to other people in the park on the same days.
Coming to Amboseli, our guide was informative, but I had a feeling he gave us less of a safari time and rushing to the drop point than what was planned and charged to us by giving some excuse of a protest at the border. (Which we confirmed to be false, later on reaching the border)
While tipping is encouraged I didn’t feel the guides were good enough for the same. We did still tip one of the guide.
So I suggest please be very clear while planning itself and convey beforehand that itinerary to be followed.
Lastly , even after all of this I would still say Masai Maara is definitely a place to visit. Thank you
I have purposely refrained from using any names here.
MY
Email Hailey | 20-35 years of age | Experience level: first safari
Horrible Time Management
Throughout my journey, I have encountered horrible time management - punctuality issue. Day 1, I waited at the hotel at the assigned time but the driver came an hour later. After that, every day I got ready at the assemble time but it is usually half an hour later to be picked up. The worst is my last day, also waited for another hour when I was told to get ready at early morning. And I had to wait outdoor for the whole hour.
The safari experience was overall good and acceptable, but try imagining every morning you were on time, but you wasted 30 mins to an hour for waiting to be picked up, and which actually you could have sleep more with the time waiting, will you still feel good and give an excellent review?
It might be other passengers who cause the delay, but as of my knowledge, it’s not the case all the time. The driver himself made inaccurate predictions of time, and I don’t think that the distance between hotels are unpredictable if the driver is experienced or responsible.
I once even thought that Kenyan culture is being unpunctual by delaying every appointment at 30mins, but after I asked other tourists, they were picked up at the assemble time on time. Then I know that it’s not the culture, it’s the person.
Kindly take note on this. The safari is good, but this issue devalue the overall experience.
GR
Email Antonis | 20-35 years of age | Experience level: first safari
Mixed Feelings
So me and my friend , booked a 10 days safari trip in both kenya and tanzania.
That included : masai mara, amboseli national park, lake nakuru and lake naivasha (kenya ) and serengeti national park, ngorogoro crater ( tanzania ) . Food , camps and hotels as well as transportation were all included . The total cost was around 1850usd . For starters, the kenya side was perfect, the driver-guide was always on time and did everything he could to make us have a great time and see as many animals as we could as close as possible.
Then it was tanzanias turn. To begin with , the driven wasnt on time as the hotel the first day when we were in arusha( before going to serengeti) . Secondly, we were supposed to do a 3 hours afternoon drive , before restinf at the camp. Not only didnt we do that but in addition on of the girl with whom we were having the safari , asked for a stop to see some hippos, the driver completely ignored her and continued going towards the camp. The driver-guide didnt seem to know how to drive, we stopped multiple times , during our 3 days in tanzania in order for him to find another driver and help him with his gear transmission. He also got lost multiple times going in and out of serengeti park making u turns every time until he finally finds the way. To sum up to this , at our first night at simba a camp in serengeti, regardless the fact that we have seen fire occuring at 17:00 when we reached the camp at 18:30 and we decided to inform the company( which knew nothing about the fire) we full understood the extent of the disaster. The camp was full of gas due to the fire and it was literally impossible to stay there ,beacuse we were only inhaling gas. After multiple messages and phone calls with the company , they told us that the lodge campa are way too expensive to pay(400 usd per person) and that all other camps were full . The result was that we werr forced to sleep there all night,putting our health at risk by the huge amount of gas he inhaled.
The company told ua that the tanzanian part wasnt run by them, but by another partner , the 7wonders, so they cant practically control all things
After returning back in nairobi, we told the office about how terrible the driver in tanzania was( he was a free lancer with 3 more times in the serengeti park as he told us) and about the fire etc and we demanded a compensation at least for the days we lost in Tanzania. They offered us either a day at the giraffe centre in nairobi or 50usd as a compensation.
Regardless the fact that the kenya part was perfect the real reason about this rating is that when you pay 1850usd for a safari in kenya you are hoping for better solutions when a huge problem appears.
Email Vickie | 20-35 years of age | Experience level: first safari
The best holiday of my life so far although full of highs and lows (which could have been avoided).
5 stars to super eagles for communication before and during the trip - Daisy was very helpful and arranged mid-range accommodation for me.
Francis the driver was knowledgeable, calm and friendly and did a wonderful job spotting the animals and showing us the big five, although on the last day he ran over a dog which was extremely deflating! Little remorse was shown and with careful driving this should have been avoided. Shameful that we didn't check on the dog either. I was also provided with a driver in Amboseli who admitted he was drunk and had TEN beers that day and tried to encourage me to stop for a drink! He was friendly but not professional.
Seven wonders agency in Tanzania were not as effective at communicating and arranged for an inadequate people carrier to take us through Ngorongoro to meet the other tour group members. Ally the driver struggled with the vehicle and lost control of the wheel. We were very close to driving off the cliff. Thankfully he steered into the skid and others stopped to help push the car away from the cliff edge. This could have been avoided if we were in a sturdy 4x4 land rover/cruiser!
Simba was my friendly driver in Tanzania, although i would have loved a little more information The lunches provided in Tanzania were much better quality than those in Kenya.
Also super eagles kindly stored my luggage at their headquarters. Either whilst at the office when my bag was in the car, or when I had to exit the vehicle when driving to Nairobi airport, i had 100 euros stolen from my bag. Its a shame but was originally intended to be drivers tips. Always carry your bag and valuables with you. I was lucky they didn't take the lot and my laptop!
.
All that being said, I still had an adventure of a lifetime that opened my eyes to heaven existing on earth! A truly magical, spiritual and unforgettable experience of which i am very grateful to super eagles for organising it for me!
