Super eagle staff
Super Eagles Travel and Tours
- Office In:
- Size:
- 5-10 employees (Founded in 2014)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $2,747 to $12,018 per person per day (MXN, excl. int'l flights)
Reviews
CN
Email cc | 20-35 years of age | Experience level: first safari
The overall experience was fifty-fifty
Overall Rating: The overall travel experience was acceptable, but near the end of the trip, we realized there were communication misdirections and cost traps that led to many unnecessary expenses.
We trusted our guide completely, but compared to other guides, he really did let us down a bit
Main Issues:
1️⃣ Guide Replacement Without Prior Notice
* Our contracted guide, Wilson, was unexpectedly replaced with Alvin (no advance notice). While Alvin performed reasonably well later, this uncommunicated change felt disrespectful.
2️⃣ Excessive Cost Traps
* We were encouraged to join a "nature walk" (not disclosed as a paid activity upfront), which was of little value. Upon finishing the brief 20-minute walk, they demanded $30/person. After negotiation, we only paid $30 for the entire group.
* During the Masai Mara Safari, an on-site ranger was arranged to accompany us to see hippos and crocodiles, after which we were charged $10/person. Conversations with other tourists later confirmed this activity is typically free.
* Nakuru Crescent Island Hike: Besides the $20/person boat fee, we were charged an additional $20/person "island hiking fee". We later verified through social media and other travelers that the specific area we hiked in is free. Furthermore, we were rushed throughout the short (under 20 min) hike and not taken to the island center. The actual standard island hike costs $33, lasts over 40 minutes, and includes photo opportunities with animals in the center. (We were not informed of this option nor given a choice).
3️⃣ Poor Safari Timing Caused Itinerary Reduction
* Amboseli park tickets are valid for 24 hours. Due to the guide's incorrect scheduling of the Safari time (done without consultation), our contractually agreed-upon final day Morning Safari was canceled. They knew how to schedule correctly to allow us an extra Safari, but we were neither consulted nor given options. Our complaint to the office received no reasonable response.
4️⃣ Unprofessional Guide Conduct
* On the last day, we paid $180 to extend the jeep hire. We confirmed an itinerary (Giraffe Centre -> Market -> Restaurant - guide specified). We indicated we'd decide on the restaurant that day. Midway through the planned activities, we requested to change restaurants, offering 2-3 options within the distance range the guide himself had suggested, but he refused them all. While searching for a new restaurant (which took less than 15 minutes), the guide decided we were taking too long. Without any discussion, he abruptly drove us directly to the airport. We arrived around 3 PM without having lunch/dinner and had to wait 4 hours before we could even enter the terminal for security and food.
Highlights:
✅ Guide Alvin was proactive in tracking animals: He ensured close-up sightings of most animals (we saw nearly everything except a leopard).
✅ During Safaris, the guide actively shared knowledge about animals and nature, enriching the overall experience.
✅ Alvin was exceptionally personable — assisting with luggage daily and even buying us Fruits. We tipped him generously with daily gifts,
✅ developing a friendly rapport that made the later conflict particularly disheartening, In Nakuru, they upgraded us to single rooms (one each), and in Amboseli, they moved us to a better camp
Conclusion: While the wildlife viewing experience met expectations, issues with chaotic management, opaque pricing, and guide negligence were significant. We advise exercising caution when choosing this operator.
IN
Email Vaishnavi | 20-35 years of age | Experience level: 2-5 safaris
Pre tour service is good but I didnt feel the same during the tour
Hello,
I would like to start by saying that the people sitting in HO are providing good and accurate services.
Costing seems good too.
My major disheartening was service provided during the tour.
I feel the guides assigned to me were not so keen to make my experience memorable.
I did two national parks- Masai Mara and Amboseli.
During Masai Maara, I felt my guide was not giving us adequate information. His driving skills were amazing but he would not follow where mass people were going, I felt he wanted to look for animals on his own and the result was our spotting was less compared to other people in the park on the same days.
Coming to Amboseli, our guide was informative, but I had a feeling he gave us less of a safari time and rushing to the drop point than what was planned and charged to us by giving some excuse of a protest at the border. (Which we confirmed to be false, later on reaching the border)
While tipping is encouraged I didn’t feel the guides were good enough for the same. We did still tip one of the guide.
So I suggest please be very clear while planning itself and convey beforehand that itinerary to be followed.
Lastly , even after all of this I would still say Masai Maara is definitely a place to visit. Thank you
I have purposely refrained from using any names here.
MY
Email Hailey | 20-35 years of age | Experience level: first safari
Horrible Time Management
Throughout my journey, I have encountered horrible time management - punctuality issue. Day 1, I waited at the hotel at the assigned time but the driver came an hour later. After that, every day I got ready at the assemble time but it is usually half an hour later to be picked up. The worst is my last day, also waited for another hour when I was told to get ready at early morning. And I had to wait outdoor for the whole hour.
The safari experience was overall good and acceptable, but try imagining every morning you were on time, but you wasted 30 mins to an hour for waiting to be picked up, and which actually you could have sleep more with the time waiting, will you still feel good and give an excellent review?
It might be other passengers who cause the delay, but as of my knowledge, it’s not the case all the time. The driver himself made inaccurate predictions of time, and I don’t think that the distance between hotels are unpredictable if the driver is experienced or responsible.
I once even thought that Kenyan culture is being unpunctual by delaying every appointment at 30mins, but after I asked other tourists, they were picked up at the assemble time on time. Then I know that it’s not the culture, it’s the person.
Kindly take note on this. The safari is good, but this issue devalue the overall experience.
CN
Email wang ying | 35-50 years of age | Experience level: 2-5 safaris
excellent service and affordable price!
7 days trip is amazing ,our guide cam is extremely meticulous, prudent, and always thinks for our benefit. Super eagles is an excellent company, and I’ll definitely recommend it to my friends。
AE
Email Ganesh subramanian | 35-50 years of age | Experience level: first safari
Provided exceptional communication, good service, great value for money, unwavering reliability,
Service: Good service with transport, the only thing required Land cruiser for off-road, (as they provide Toyota make 4x4 Hiace)
Communication: guides explain in detail during our game ride.
Value for Money: need to per-check the accommodation (arranging based on the package value)
HK
Email Nicole | 20-35 years of age | Experience level: first safari
Super Egagle Company in Kenya falls short of providing a satisfactory and reliable tour experience,
👎🏼 I strongly advise against booking with Super Eagle company in Kenya. My recent five-day tour experience with them left me incredibly disappointed with their service and overall performance.
Not only were their prices exorbitantly high compared to other tour operators, but I found out that fellow passengers paid just $50 more for a longer midrange tour, while I was stuck on a budget tour for almost the same cost!
The accommodation provided for the first two nights at the camp was absolutely atrocious - it was a terrible experience.
To make matters worse, on the fourth day, I was left stranded at the hotel with minimal information provided. Activities that I had paid for didn't align with the promised itinerary, leaving me feeling misled and frustrated. And on the 5th day, they didn't follow the itinerary either, and I had to wait at transfer center for over 4 hrs!
The tour driver, Maxwell, added to my discomfort by being unhelpful and pressuring me for excessive tips throughout the trip. It created a very unpleasant atmosphere.
In summary, I wholeheartedly discourage anyone from considering this tour company. Save yourself the trouble and explore other options for a more enjoyable and seamless experience elsewhere.
BR
Email Layane Silva | 35-50 years of age | Experience level: first safari
Full budget safari
Safari through 3 national parks (Masai Mara, Nakuru and Amboseli) costing less than 800 dollars. Everything included in this experience: accommodation, food, water, entrance fees to the parks and travel distances, which are far away. The agency team spoke to me all the time to make sure everything was ok. The only negative point was with the first driver, who did not check the car properly, and we had to stop on the road to check the brakes. Furthermore, he drove irresponsibly, and while overtaking improperly, he tore the tire, so we had to change cars. Super Eagle immediately provided another one. The first car was also full of cockroaches, which shows that proper cleaning was not done. I emphasize that this was not under super eagle's control, and when informed she quickly resolved all issues. I highly recommend this company for a safari in Kenya.
Reply from Super Eagles Travel and Tours
Posted on Feb 5, 2024Dear Layane Silva,
I trust this message finds you well. I wanted to express my heartfelt gratitude for taking the time to provide us with your valuable feedback regarding your recent tour. Your insights are crucial to our ongoing efforts to improve our services, and we genuinely appreciate your openness in sharing your experience.
While it brings us joy to hear about the positive aspects of your tour, I would like to extend a sincere apology for all the mistakes or inconveniences that may have occurred during your journey. We understand the significance of delivering a flawless and enjoyable experience, and we regret any shortcomings that may have detracted from your overall satisfaction.
Please rest assured that we are thoroughly reviewing your feedback and investigating the areas of concern to address them promptly. Your feedback is a valuable source of information that helps us identify opportunities for improvement and ensures that we can provide even better experiences for our clients in the future.
If there are specific details or instances you would like us to delve into further, or if you have additional thoughts to share, we are here to listen. Your satisfaction is of utmost importance to us, and we are committed to rectifying any issues to your complete satisfaction.
Once again, thank you for entrusting us with your travel experience and for providing feedback that contributes to our ongoing commitment to excellence. We sincerely hope to have the opportunity to welcome you again in the future and provide you with a flawless and truly memorable journey.
If there is anything else you would like to discuss or clarify, please do not hesitate to reach out.
CR
Email Luis Carlos | 35-50 years of age | Experience level: 2-5 safaris
Unforgettable Experience !!!!
I contacted the company at the suggestion of a friend Alex Russo who lives in California.
It was a success. 'Billdall left them he was in charge of making sure that I traveled safely and comfortably.
I booked hotels with them, not camps I don't like, and they gave me the best ones. I also did many safaris in a Jeep, not in a van like in another company that was a disaster.
Safarry Eagle. Super recommended
I don't
Forget. Better to do it in a hotel and jeep.
Always better
(automatic translation from Spanish)
Email Geoffrey | 50-65 years of age | Experience level: 2-5 safaris
Excellent personalised service and awesome tour
Super Eagles were fantastic from start to finish.
Daisy, who organised my safari, was a delight to deal with; extraordinarily helpful, kind, and knowledgeable. Her excellent service was the reason I went with Super Eagles, and I am glad I did. Daisy understood how important the safari was to me and really went above and beyond to facilitate what I wanted. She also communicated in a friendly and helpful way with no pressure, which was a real breath of fresh air after the high-pressure aggressive sales approach taken by several other companies whom I had contacted. Also, Daisy continued to be in contact during the safari itself, rather than taking my money and dropping out of contact like other companies do. Daisy was genuinely interested in making sure that it all ran smoothly and that I was happy. From the very first contact right through until after the safari, Daisy treated me like a friend whom she genuinely wanted to have a great experience. She made it a joy.
Brian, the driver and tour guide, was also excellent. Thoroughly professional and highly knowledgable, and, like Daisy, very genuine in wanting me to have an excellent and happy experience on safari. He listened and communicated genuinely, did a brilliant job of finding animals, and provided really interesteing education and knowledge about what we were seeing.
I unequivocally and gladly recommend Super Eagles for safaris and tours.
Email Henry | 20-35 years of age | Experience level: first safari
Easy to communicate and value for money
This was my first safari tour and it was really nice. Bildad was amazing, he organised everything for me nicely and answered all my questions promptly. The tour was also good value for money! They can offer different accommodation/ vehicle options depending on your budget. Don't hesitate to email Bildad, I'm sure he'll do his best to work out an itinerary that's suitable for you.