Golden Trips Tanzania's staff
Golden Trips Tanzania
- Office In:
- Size:
- 5-10 employees (Founded in 2022)
- Member Of:
- TATO, TTB, IATAN & CLIA
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $2,951 to $26,038 per person per day (MXN, excl. int'l flights)
Reviews
Email Liz | 35-50 years of age | Experience level: first safari
I felt they were unprofessional.
I felt the communication was poor, and our guide was unprofessional. Our driver was at the wrong airport to pick us up, even though I had sent a screen shot clearly showing the airport we were flying into. Our guide was very knowledgeable about the area's ecology, but I felt his behavior was overly attention-seeking and unprofessional. Would 100% not recommend this company. We had a vehicle breakdown at one point and joined another company's vehicle. I felt the difference in the behavior and attitude of their guide compared to ours was shocking. Both my daughter and I felt on edge and uncomfortable with our guide for the whole trip.
Email Gary | 50-65 years of age | Experience level: first safari
Excellent on safari, not so good in the pre-trip organisation
We booked a three night Serengeti safari, through Golden Trips Tanzania. First thing to say, is that Dan, our guide and driver was fantastic. Freindly and knowledgable, he did everything he could to give us an amazing experience, and it was fantastic, and none of what I talk about below was his fault. He was brilliant.
However, the arrangements before we got to Tanzania is another story. At first the company was great. Very flexible when costing up different scenarios and happy to suggest lodges and areas to visit. Great. We ended up booking a three night trip, flying into the Serengeti on day one, and flying out of Arusha on day four. We paid a deposit early, then we had to pay 40% deposit three months before the trip, as they had to book the flights, so needed the cash - no problem.
The issues started about two weeks before the trip. I had to really press hard to get any update on the flight bookings, sending multiple messages asking for the fligth details and the tickets. But five days before we left for Africa, they 'suggested' a different flight on day four. At that point, it became clear that although they'd had my money for three months, no flight had been booked. I was able to look at the flight they originally told me we'd be on, on the airlines web-site, and it was fully booked. So I had to agree to a different flight. They told me it was because the airline had changed it's schedule, but the web-sie said otherwise. Nothing I could at that point, so we had to take the change.
The next issue came the day before we left for Africa, when they contacted me suggesting a change of accomodation on the second night, as it would be 'easier' for us and give us a better experiance. Again, I suspect the real reason behind the change was that they had failed to book the second night at all. I know that because that day I emailed the three accomodations we were due to stay at under the original plan, and received a confirmation from two of them, but not the third. There was no booking. As you might imagine, this caused a significant amount of stress, 24 hours before leaving for the trip.
During the correspondance on the flight and the accomodation, I kept getting apologies and promises that they would do everything to make the experience amazing when I arrived in Africa. Which brings me to the last issue. We arrived at the Serengeti airstrip at 8am on day one, along with lots of other people, who were all meeting their various guides from different tour operators. Over the course of an hour, every other group had been picked up, while myself and my family were still waiting. Even the airport staff started asking us why we were still there. I had to message the company numerous times during the wait and they kept promising the guide was 5, 10, 15 mins away. The guide eventually turned up 90 minutes late, and told us that there had been a mix up in the bookings and the company had originally sent him to a different airstrip to pick up a different group, before contacting him and turnign him around.
So in summary, fine on initial contact and organisation, total nightmare in the two weeks leading up to the trip, brilliant while on the ground in the Serengeti.
Reply from Golden Trips Tanzania
Posted on Sep 20, 2025Thank you for sharing your honest feedback. We are delighted that you enjoyed your safari with Dan—he is indeed a wonderful guide and we are proud he made your time in the Serengeti special. At the same time, we sincerely apologize for the stress and confusion caused before your trip.
After a full review, we found that the error occurred because your tour consultant, Boniphace, undercharged your booking and then failed to update it as a confirmed reservation in our system. Instead of reporting the mistake early, he kept it hidden, which meant flights and one lodge booking were not secured on time. This was a serious lapse in professionalism and responsibility, and it directly led to the difficulties you experienced with flight confirmations, accommodation, and the late pickup on arrival day.
Once our reservations manager, Irene, discovered the oversight—almost one month before your safari—we did everything possible to salvage the arrangements without canceling or changing your itinerary drastically. While we succeeded in ensuring your trip went ahead, we recognize that the late adjustments and the stressful communication in the days before your departure were unacceptable.
To ensure this never happens again:
The consultant responsible was dismissed so that our whole team understands the consequences of such practices.
We have hired a general supervisor who now approves all confirmed bookings.
Our booking system is now monitored by the entire management team, so no confirmed booking can be left pending or overlooked.
Additionally, we do ask for a favor from every client to click the “Booking” button available in the digital itinerary. This action automatically updates the tour as booked in our system and notifies the entire management team—helping us avoid any unnecessary inconveniences.
We take full responsibility for what happened and deeply regret that our mistake overshadowed part of your safari experience. Your feedback is invaluable, and we are committed to rebuilding trust through stricter systems, accountability, and transparency.
We are grateful for your kind words about Dan and the safari itself, and we truly hope to welcome you back in the future under far better circumstances.
Warm regards,
The Golden Trips Tanzania Team
Email Kari | 20-35 years of age | Experience level: 2-5 safaris
Memorable experience but minor issues
The trip on the whole was great, Ericah was fabulous with her communication, she was swift and answered all of my questions. It was evident she worked hard to make our trip as memorable as possible and was kind enough to add in some extra bonuses to our honeymoon trip.
Eddie was really good, he is very kind, answered all our questions and it is clear he is very, very knowledgeable on the animals and the surroundings.
I would say that his communication could be improved a little, we would have liked to have been kept up to date with where we were going/what we were going to see.
The accommodation was great, all the hosts were incredibly welcoming and went above and beyond to make our trip memorable.
Our only negative was the numerous mechanical issues we had over our 5 days with the 4x4, which did impact our experience. Eddie did everything he could to get it working, however altogether we spent over half a day sat at break areas waiting to get moving again, which did make us feel that we were losing out to other tourists using other companies. Again, we were left out of the loop and weren't told what the issue was and how long it would take to resolve.
Overall we had an amazing trip and have memories for a lifetime, but the issue with the vehicle did leave a bitter taste. We hope Golden trips take this feedback on board, preventing this from happening to future customers.
FR
Email Teva | 35-50 years of age | Experience level: first safari
5 day safari + 4 day Zanzibar
Everything was not perfect but Anitha and the team of Golden Trips reacted very well when I complained about non acceptable things.
(For information, I did a 5 day safari + 4 day Zanzibar.)
Choosing Golden Trip does not mean you will do the safari in a Golden Trip Jeep. As a solo traveler I asked to join a shared safari, so they put me in a SimbaMagic Jeep. The safari was awesome but some things did not happen as described in the quote. For instance I spent the first and the fourth night in a different hotel as indicated in the quote. It was not as good as expected, I complained, and Anitha upgraded my next hotel in Zanzibar, which was very good.
I also complained about an activity in Zanzibar (the dolphin tour was a mess) and they sent me some other locals to make another tour and it was way much better.
To conclude, I would highlight the reactivity, the quality of the quotes, the customer orientation, the availability and flexibility of Anitha and the team of Golden Trips.
Email Eleni | 50-65 years of age | Experience level: first safari
Very well organised.
What an amazing experience which was made even more amazing because we had Edward as our guide and he was excellent. His knowledge of all the parks and animals was excellent. The only negative was that the car we had had a lot of problems. Our chef was also excellent.
IL
Email Roni | 20-35 years of age | Experience level: first safari
5 days safari + 2 days Zanzibar
We did 5 days safari and 2 days Zanzibar. The safari was amazing (we did shared safari)
We did also coffee tour before the safari and it was really nice and the guides was very good and nice people.
In our last day of the safari we had problem with our flight to Zanzibar but they fix it.
The hotel was good during all the safari.
In Zanzibar we did safari blue and stone town tour, it was nice but I would recommend more about the safari.
PL
Email Piotr | 35-50 years of age | Experience level: first safari
Good safari, thank you
Tour went well, food was great, spacious tents and comfortable mattresses. Great adventure all together thanks to Emmanuel and Gody!!! Would definitely recommend.
EE
Email Hans Koster | 50-65 years of age | Experience level: 2-5 safaris
Drivers and representative done well, communication between operator and accommodation was 50/50
Our trip started from Dar es Salaam to Nyerere national park.
Normally rain season starts end of February, not first week of February. Due to earlier heavy rains the road condition was bad.
You can say we started with a off road trip. It did ask a lot of our drivers and cars, thanks to their skills we got trough. Blocked roads, broken bridges, they passed it all. Even in the park the roads were partly flooded.
The knowledge of the team (drivers and representative of the operator) was huge, we are thankful for sharing this with us!
Due to the high water level it was hard to find the wild animals, but they succeed quite well.
Concerning the accommodation, our group booked all rooms with air condition. Seems only one room was reserved for us with air condition the other four were only with ventilator. Some communication issues between operator and accommodation owner.
Over all we had a great experience, our trip and safari!
Reply from Golden Trips Tanzania
Posted on Feb 12, 2024Hi Hans
We truly apricated you book your safari with us, We are always committed to customer satisfaction, We were very sorry for bad roads and the rooms with no AC as we promised it before, As you may have seen how it rained there, big part of the lodge facilities were destructed by floods, the rooms with AC were partly flooded so the only option was to arrange you to the rooms with only ventilations, they had to stop receiving new bookings for renovations.
The pictures are amazing :)
Thankfully you had a good experience with us.
NL
Email Nelly | 65+ years of age | Experience level: 2-5 safaris
Samson is a good driver and attentive to clients needs
We went three days on a cultural tour to Hadzabe (nomadic hunters) and the blacksmith of Dagota near Lake Eyasi. Third day we visited Oldapai Gorge and the research after early human live. All the needed guides were organized and we got a good idea of the Hadzabe live. Samson did at beforehand interesting suggestions to get off the beaten track. Third day was so rainy we couldn’t go for the hike. So Samson improvised another geological visit to the moving dunes. If you want something special: go for Golden Trip safari
FR
Email Soumia | 20-35 years of age | Experience level: first safari
Great safari
The trip was very good week organized. My friends and me have appreciate the guild Alan who us well explained and show several view. we have done three parc we have seen lots of animal giraffe, lion, zèbres. I prefer the parc with crater. All was great. Thanks at this compagny. I recommende.