Safari Dreams, Real Adventures
Mimsoft Safaris
- Office In:
- Size:
- 10-20 employees (Founded in 2022)
- Member Of:
- Kenya Tourism Regulatory Authority & Kenya Association of Tour Operators(KATO)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $2,582 to $20,655 per person per day (MXN, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Email Amy | 50-65 years of age | Experience level: over 5 safaris
Extremely Disappointing Safari Experience, Would Not Recommend
Unfortunately, our experience with this company was deeply disappointing. From the start, the service fell far short of what we paid for. Our guide, Isiah, consistently did the bare minimum and showed little interest in providing quality experience.
In Tsavo, he spent much of the time on personal phone calls and speeding through the park, even when wildlife was visible. He rarely attempted to spot animals, and when we asked him to stop, he did so briefly, sometimes even driving off while we were still standing to take photos. Questions were ignored or answered incorrectly, and his overall knowledge seemed limited.
Amboseli was worse. After only 1 hour and 45 minutes in the park, he decided, without consulting us, to head back to Nairobi. Not only did we miss time in the park, his decision to leave early put us so far ahead of schedule we also missed the prepaid lunch. On the way back, we were left waiting in the vehicle twice, once for him to have an extended coffee break and then several minutes while he shopped for personal groceries from roadside vendors. While he was out of the vehicle, we experienced aggressive harassment and uncomfortable confrontations.
When I raised concerns with the company, the response was dismissive and offered no real solution. The last two days were more of the same: distracted by his phone, ignoring wildlife, and even discussing letting strangers join our private tour, something we paid extra to avoid.
Thankfully, the second week with a different company and team was a stark contrast: professional, passionate, and truly representative of Kenyan hospitality.
Sadly, Mimsoft Safaris failed to deliver what was promised and missed an opportunity to make things right. Based on this experience, I cannot recommend their services.
Reply from Mimsoft Safaris
Posted on Jan 7, 2026Hello Amy,
We respect divergent opinions and welcome feedback; however, we also believe that feedback should be sincere, balanced, and factual. While safaris can at times be challenging and not every expectation may be fully met, it is equally important to highlight the positive aspects of the experience, as this reflects the genuineness of the feedback provided.
We would also like to clearly clarify that on a private safari, no strangers can join your safari whatsoever. During game drives, guides often communicate with one another via radio calls to share wildlife sightings and improve the overall experience for guests. Unfortunately, this was misunderstood as strangers joining your safari, and the radio communication itself was also raised as a concern. We respectfully note that such communication is a normal and essential part of a guide’s work and is intended solely to enhance wildlife sightings for your benefit.
During the safari, your cooperation was essential. For instance, after every game drive, our guide would ask what time you were comfortable starting the next activity, including early morning departures. You expressed discomfort with this, feeling it infringed on your privacy. Nevertheless, we respected your preferences throughout, as our clients’ comfort and choices remain our top priority.
Our guide, Isaiah, is highly experienced, with over 10 years in the tourism industry. His knowledge and professionalism are well recognized, and many guests can attest to the quality of service he consistently delivers.
We believe in maintaining integrity when evaluating others and the services offered. Constructive and unbiased feedback helps us identify areas for improvement, whereas biased feedback does not assist in addressing gaps or enhancing service delivery.
We are grateful for your time and the trust you placed in us. It was a pleasure having you as our guest, and we wish you all the best in your future endeavors.
Yours sincerely,
Mimsoft Safaris
SG
Email Shiprak Sinha | 20-35 years of age | Experience level: first safari
Well Planned yet Flexible
Mimsoft safaris was exceptional in the planning phase. Steve gave us all the details to help us plan the tour and even helped to modify the itinerary to our liking with utmost ease and patience.
During the safari, Isaiah, our safari guide was really knowledgeable about local culture and safari in general. He was very accommodating to all our requests and was fun to be around too.
Our guide had good communication with other safari drivers to take us to the animal spotting. Within 2 days, we say 36 lions, 6 cheetahs, a leopard, buffalos, elephants and much much more. Even saw lions in the hunt along with an amazing african sunrise.
Although, we could have used more experience to get to spots to view the river crossing. But I understand, this is random and depends on the animals too.
All services were provided as stated out in the itinerary with minor hiccups here and there which is normal. Make sure to confirm all accommodation bookings before hand.
Overall, you will enjoy your safari with MIMSOFT. They are great value for money and operate the tour with compassion and without any fuss. Professionals at their job !! I definitely recommend :D
Email Christine | 50-65 years of age | Experience level: first safari
Excellent
Fabulous service very attentive driver Isaiah
Would recommend him friendly sociable
Email Courtney | 20-35 years of age | Experience level: first safari
A great company!
We had a 6 day safari and it was very well organised by the company. A huge part of our trip was made by our tour guide Isaiah who was fantastic - he looked after us very well and always made sure we were happy. Each park offered something different and the highlight of our trip was Masai Mara as Isaiah made sure we got to experience seeing the big 5.
Email Michelle | 50-65 years of age | Experience level: first safari
Dealt with additional booking quick and fast
What a man ISAIAH . He was with us from pick up on our first day, till drop of at the airport. Excellent tour guide. Had answers to all questions asked and was very knowledgeable.
He made us feel secure and safe, on all our hotel visits
Well done sir & thanks
Email Ryan McNaught | 20-35 years of age | Experience level: first safari
Amazing experience
We had Isaiah as our tour guide. He made our experience absolutely amazing. All great destinations, knew his stuff and was so helpful throughout the full trip.
Email Danielle Cochrane | 35-50 years of age | Experience level: first safari
Great experience
Wonderful experience, isaiah our driver was amazing. Really took care of us and showed us everything we wanted. He went above and beyond to make our trip amazing. Thank you for everything.
Email Callum | under20 years of age | Experience level: first safari
Amazing
Isaiah was very helpful during the safari providing great information about animals etc. He was also extremely pleasant and welcoming.
Email Anna | 35-50 years of age | Experience level: 2-5 safaris
Great company with a very experienced guide
We had a great experience in Ol Pejeta, Samburo and Buffalo springs. Experienced, knowledgeable, fun and cheerful guide who went out of his way to find the best sightings and beautiful nature views. The vehicle was in very good condition. It was overall an excellent family safari experience
Easy-going, smooth and professional service
We went to Ol Pejeta and Samburu and had a great trip. Our drivers Isaiah and Gibson did an excellent job. They were super punctual, safe drivers and knowledgeable about the animals and parks. They were very patient In finding the animals.
Mimsoft management were very flexible in following our wishes in terms of hotels etc. we warmly recommend the company!