Afrishare Trekking & Safaris

Reply from Afrishare Trekking & Safaris

"Nothing was lied as the final itinerary was discussed and agreed on before even they could confirm and pay down payment. The client wanted to have final itinerary with all the agreed lodges and plan before paying and confirming the down payment of the tour. We really don't know what was his expectation as this is two countries driving safari as he was informed about the distances from Nairobi to Masai mara 6 hours drive, Masai Mara Kenya to Serengeti 8 our total with en route game drive and border clearances it is where he think time was taken but in reality that was the scheduled and client even called for clarification. They are just old people who have no faith and stubborn who are just bad in general he knows everything and never wanted to listened to our briefings as they wanted to take advantage after we have refused to follow their command which was out of the itinerary and agreement. Our opinion is that regardless of what any one could do to please them no one could make this people happy.

The Safari vehicle in Kenya was Safari Van this is what was quoted for and agreed but they refused it on Second day in Masai Mara and stared to find excuses to refuse the vehicle where they found one sit could not lay back but the van has 7 sits and all 6 was functioning and even laying back and they were just two of them in the car, we took quick decision and listened and hired Toyota Land cruiser from our own fund as they refused to use van and refused to pay for the land cruiser in which they needed after seeing other client having but still they could not be satisfied. No any vehicle breakdown and these are the vehicles we use for all our many satisfied client.

client choose to stay at Serengeti Simba Lodge outside Serengeti from Masai Mara as this day was just transferring day but as soon as they got there they demanded that they should enter Serengeti that evening driver tried to explain that was not on their plan and extra park fees for that evening even entering for one hour would apply and they refused we had to pay for the extra park fees for them to have game drive at nearby wildlife management controlled area which was not on the itinerary as per itinerary this day was just driving from Masai Mara to overnight at Simba Lodge bordering Srerengeti park still could not appreciate this. The itinerary followed accordingly and nothing was skipped but client was very difficult to please as they wanted to do what they want and not wanted to listed to the driver as this man seems to know everything he never listened anything and never wanted to, what he wanted is for us to listened and do what he want out of agreed itinerary as he bragging that he is reach and he had big company with many employee so we as African we cannot tell him anything which was insulting.

Meet and great at the airport upon arrival in Nairobi Kenya to meet our driver and taken to our hotel. Afrishare did not show. We had to get a taxi. The guide was not informed of our arrival until we were at our hotel.

The client told me that their flight was cancelled twice and they were going to tell me when will be their new arrival date and all over sudden they text that they are at The airport
I Told them to take a taxi to the hotel in which we paid for it as it could take time for our driver to reach there and we did not wanted them to wait long as we did not have their new arrival date or information therefore this is a totally big lie and not accepted is just fake allegations up things to legalize his please see the whatsapp conversation
This is again a big lie because The never paid any advance payment or booked the tour until they have agreed on itinerary as well as made sure we book and confirm all the lodges before they could book. We had several lodges discussions until we came up with final which agreed by client and no any lodges changed after the client had booked and confirmed their tour. However the only lodge upgraded before they could book and confirm was from Rhino lodge on the rim of the crater to Ngorongoro Serena Lodge and this was big up grade and not downgrade . you can see how the client was just intentionally planned to write lies to ruin our business as we could not do everything he wanted us to do. we even gave them sunset dinner and we paid for it after they refused to pay for everything extra but we could not even please them.

The same car photos we sent them it is the same they used and there not any single break down and we do have one of the best vehicle and latest than most companies and it is the same cars we are using for all the tours always.

regarding time spent in the park client wanted full day time without counting travelling time to reach the parks even after driver tries to brief them at the lodge and on pick up and as per itinerary which is impossible to spend all time in al parks without counting the travel time during transfers from one park to another. Client stayed inside the park in most parks such as in Masai Mara, Serengeti and Ngorongoro crater as and the other two lodges was outside the park as per itinerary, for Example all park fees are calculated for 24 hours if staying in the park means the same time you enter in the park the day before it is the same time you will be needed to get outside the park next day but client did not wanted to understand and wanted to extend time without paying extra park fees. This client was just been mean and mischievour(mischief) and stubborn there was no way we could please such client but we will try our best level to be much informative as we can to such kind of client or decline them from the beginning to avoid unnecessary problems since your reviews platform is client centered.

Yes we agree that one sit in the car could not lay back but the van has 7 sitters which are working properly laying back etc they were just two of them i the car why that only one sit become an issue? however is not must for sit to lay back as most of the safari car sits are fixed due to the road situation.
Please ignore this reviews as have a lot of fake and made up stories.