Reviews

Sort By: Date Most Helpful Rating 11-20 of 23 Reviews
Lauren   –  
United Kingdom UK
Visited: July 2025 Reviewed: Jul 17, 2025

Email Lauren  |  20-35 years of age  |  Experience level: over 5 safaris

David was absolutely excellent!
5/5

I really enjoyed my experience with Journeymark, the communication and service was excellent, great value for money too. David was a brilliant tour guide, very knowledgeable and personable. We saw all of the big five and much more. Thank you so much!

Reply from Journeymark Tours
Reply from Journeymark Tours
Posted on Dec 29, 2025

Thank you so much for your kind words! We are thrilled to hear that you had an excellent experience with JourneyMark and that David made your safari so memorable.

It’s wonderful to know that the communication, service, and value met your expectations, and that you were able to see all of the Big Five and more. Your feedback means a lot to us, and we truly appreciate you taking the time to share it.

We hope to welcome you back on another unforgettable Journey Mark adventure in the future!

Bron   –  
United Kingdom UK
Visited: July 2025 Reviewed: Jul 17, 2025

Email Bron  |  50-65 years of age  |  Experience level: first safari

What a Safari
5/5

My 1st ever safari and what an experience it was with David our tour guide and driver. The Masai Mara experience with Journey Mark tours was just second to none, we saw 2 leopards up trees with and 6 lions asleep below the trees, and then a female leopard who had just killed a wildebeest and was resting after her kill ! Drove through a herd of wildebeest, saw elephants, giraffes, zebras and a lone Tsava Cat!

Reply from Journeymark Tours
Reply from Journeymark Tours
Posted on Dec 30, 2025

Thank you so much for taking the time to share this wonderful review.

We’re absolutely thrilled that your first-ever safari was such an unforgettable experience. Seeing leopards, lions, and a fresh kill is truly special, and we’re delighted that the Masai Mara delivered such incredible moments for you. David will be especially happy to hear your kind words he takes great pride in making each safari memorable.

Thank you for choosing Journey Mark Tours, and we hope this was just the first of many safari adventures with us. We’d love to welcome you back again someday

Mehrnoosh   –  
Canada CA
Visited: March 2026 Reviewed: Apr 6, 2026

Email Mehrnoosh  |  50-65 years of age  |  Experience level: first safari

The review below is the personal opinion of Mehrnoosh and not that of SafariBookings.
Based on my experience, this tour operator is completely unreliable. They failed to uphold any trust
1/5

I experienced a significant financial loss of $2,150 while booking with Journeymark Tours & Travel. I was in contact with employees via official company email addresses, through which I received payment instructions. After I transferred the funds and received an initial confirmation, the company later claimed the payment was never received and no booking existed.

While the Kenya police investigated the matter, they were unable to recover the funds as they had been diverted to an account in Nigeria. This points to a severe breach of their internal communication security or official email channels. Despite my efforts and the involvement of SafariBookings, the matter remains unresolved and the funds have not been reimbursed.

This has been a devastating experience that led to the cancellation of a long-planned trip. I advise any traveler considering this operator to be extremely cautious and to double-verify all payment instructions through multiple channels before transferring any funds.

Reply from Journeymark Tours
Reply from Journeymark Tours
Posted on Apr 8, 2026

We are very sorry to read about your experience and the concerns you’ve raised.

However, we would like to clarify that this matter was previously reviewed in detail by the SafariBookings complaints team. Based on the findings at that time, there was no conclusive evidence linking Journeymark Tours & Travel to the alleged transaction.

We take any claims of fraud or misrepresentation extremely seriously. Our company operates strictly through verified communication channels and official company payment details. We do not request payments through unofficial means, and we strongly advise all clients to verify payment instructions directly with our office before making any transfers.
We also want to emphasize that we have no record of a confirmed booking under your name corresponding to the claims mentioned, which further raises concerns about possible third-party interference or impersonation.

That said, we remain fully open to reviewing any new, verifiable information. If you are able to provide official documentation (such as confirmed email correspondence, payment proof, and transaction details) directly to both our office and SafariBookings, we are willing to cooperate fully to clarify the situation.

Journeymark Tours & Travel has proudly served many travelers with transparency and professionalism, and we remain committed to maintaining the highest standards of service and client security.

Nick   –  
Greece GR
Visited: January 2026 Reviewed: Jan 16, 2026

Email Nick  |  35-50 years of age  |  Experience level: first safari

Experienced with a lot of knowledge about animals,birds etc and very cooperative
5/5

With David, we felt safe and confident that we would see all the animals, and he helped us a lot in understanding Kenyan culture.

Ioannis   –  
Greece GR
Visited: January 2026 Reviewed: Jan 16, 2026

Email Ioannis  |  35-50 years of age  |  Experience level: first safari

Amazing tour guide supported by a very supportive administrative team and an amazing guide, David
5/5

My first time in Kenya and Masai Mara was an amazing experience thanks to Journeymark and more specifically David, who was an amazing guide. The administrative team was very helpful and responsive to every queue or request prior and during the trip, and David (our guide) was extremely positive, happy and accommodative in every wish we had. I strongly recommend them as tour guides, even for safari novices like me and my friends. 10/10

Ulf Lillängen   –  
Sweden SE
Visited: October 2025 Reviewed: Oct 10, 2025

Email Ulf Lillängen  |  50-65 years of age  |  Experience level: over 5 safaris

Professional and with a lot of knowledge.
5/5

Three Swedes bought a trip to Nairobi National Park and were picked up at our house in good time. Everything was well organized and the driver David was very professional and knowledgeable about the animals in the park and knew the roads very well. I have now been to the park six times and this was definitely the best. The drove on roads I never been on before and we had many sightings due to good communication with other drivers in the park that day. We saw approximately 20 white rhinos 🦏 and two lions 🦁 and most of the other expected animals.

Reply from Journeymark Tours
Reply from Journeymark Tours
Posted on Dec 16, 2025

Thank you very much for taking the time to share your experience with JourneyMark Tours. We truly appreciate your kind words.

We’re delighted to hear that your trip to Nairobi National Park was well organized and that you felt comfortable with our punctual pick-up and planning. Your special mention of David means a lot to us his deep knowledge of the park, wildlife, and road networks, as well as strong communication with fellow guides, is something we truly value.

Knowing that this was your best visit out of six trips to the park is incredibly rewarding for our entire team. We’re especially glad you enjoyed the unique routes and the amazing sightings, including the white rhinos and lions.

Thank you once again for choosing JourneyMark Tours. We hope to welcome you back soon for another memorable safari experience in Kenya.

Warm regards,
JourneyMark Tours Team

Faith   –  
Germany DE
Visited: August 2025 Reviewed: Aug 3, 2025

Email Faith  |  50-65 years of age  |  Experience level: first safari

Exactly what we needed!
5/5

We had an amazing 3-day trip to Maasai Mara with Journeymark Tours. Everything went smoothly, from the pickup in Nairobi to the well-organized itinerary. Our guide Davis was fantastic, very kind and knowledgeable, and made sure we saw as many animals as possible. The whole experience felt easy, safe, and unforgettable. Great value for money. Highly recommend.
10/ 10!

Reply from Journeymark Tours
Reply from Journeymark Tours
Posted on Dec 29, 2025

Thank you so much for sharing your wonderful experience! We are thrilled to hear that your 3-day Maasai Mara trip with JourneyMark Tours was exactly what you needed.

We’re delighted that Davis made your safari memorable with his knowledge and kindness, and that the itinerary and arrangements met your expectations. Your feedback about feeling safe, comfortable, and having great value for money truly means a lot to us.

We sincerely appreciate your recommendation and hope to welcome you on another unforgettable Journey Mark adventure in the future

India   –  
United States US
Visited: June 2026 Reviewed: Jun 16, 2026

Email India  |  20-35 years of age  |  Experience level: first safari

INCREDIBLE experience and guide!
5/5

David and his team are the best in Kenya. We saw everything we could have ever hoped for and more, and we truly got to experience the heart of Kenya and the Kenyan people. I cannot speak highly enough of Journeymark and their company. I’m truly a Safari evangelist!

Alix   –  
United States US
Visited: June 2026 Reviewed: Jun 11, 2026

Email Alix  |  20-35 years of age  |  Experience level: first safari

The best experience of my life
5/5

David was an amazing tour guide from the start. He made sure we were able to see the Big Five multiple times and much much more. He is extremely knowledgeable and passionate and made our trip the best of our lives. He also made sure that I will be returning again. I fell in love with Masai Mara and 1000% want to return, and when I do it will be with David at JourneyMark. Thank you so much David for the experience of a lifetime!!

Barry Williams   –  
United States US
Visited: June 2026 Reviewed: Jun 9, 2026

Email Barry Williams

David is professional, courteous, and very knowledgeable. He’s rapport with locals opened doors!
5/5

We couldn’t have scripted a more perfect trip. We saw and heard everything we imagined and more. All game drives provided great memories.
All accommodations were excellent as were all meals. David’s professionalism was exceeded only by his courtesy.
Absolutely book your tour with Journey Mark.

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 22
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 1
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