Reviews

Sort By: Date Most Helpful Rating 21-25 of 25 Reviews
Fiona   –  
United Kingdom UK
Visited: March 2026 Reviewed: Mar 30, 2026

Email Fiona  |  20-35 years of age  |  Experience level: 2-5 safaris

Fabulous safari!
5/5

Sammy was a great guide and had loads of knowledge! Really enjoyed the three days.

Hotel serena in the Masai Mara was amazing too! Food and pool were lovely. It is pretty far away and is around 1.5 hours from the entrance of the park and over a bridge which can close during off peak season due to the river.

Only issue going in March was some roads/ bridges were closed due to bad weather previously (we had nothing but sun when we were there). Felt it didn’t allow us to explore certain areas of the park (but again if you’re going in off season this is likely but something to know).

Overall fabulous trip

Reply from Baby Bird Tours and Safaris
Reply from Baby Bird Tours and Safaris
Posted on Apr 2, 2026

"Hi Fiona, thank you so much for taking the time to write such a thoughtful review! We are absolutely thrilled to hear that you had an incredible time on your safari. I will be sure to share your compliments with Sammy—he will be delighted to know he made your trip memorable. We look forward to welcoming you back for another adventure soon!"

Lara   –  
United Kingdom UK
Visited: March 2026 Reviewed: Apr 2, 2026

Email Lara  |  50-65 years of age  |  Experience level: 2-5 safaris

Very good communication and reliable, the safari was amazing!
4/5

I was on a tight budget for myself and my 3 children, and Baby Bird delivered exactly what we wanted for an excellent price. The two day safari was incredible, Tsavo East delivered over and above our expectations, we saw lions and a cub! Lots of elephants and so many other animals plus the scenery was spectacular and so peaceful… I can highly recommend, a will use them again.

Reply from Baby Bird Tours and Safaris
Reply from Baby Bird Tours and Safaris
Posted on Apr 2, 2026

"Thanks for the lovely review, Lara! We're thrilled you had a great experience—if you'd like to share any photos, please tag us so we can feature your amazing shots!

Tanya   –  
Croatia HR
Visited: August 2025 Reviewed: Aug 16, 2025

Email Tanya  |  35-50 years of age  |  Experience level: first safari

Super safari!
5/5

Everything was super! We took a private safari tour and we just have nice words to say about organisation, stuff, communication, trip.. so we are recommending this agency to others!

Reply from Baby Bird Tours and Safaris
Reply from Baby Bird Tours and Safaris
Posted on Sep 6, 2025

"Thank you so much for the 5-star review, Tanya! We're thrilled you had a great experience and look forward to serving you again." 

Miss Kit   –  
United Kingdom UK
Visited: April 2025 Reviewed: Aug 19, 2025

Email Miss Kit  |  35-50 years of age  |  Experience level: first safari

Three days Private Safari
5/5

I’m a solo girl traveler visiting Mombasa, Kenya, for a 3-day, 2-night Tsavo East and West Private Safari. I spent the first night at a lodge in Tsavo East—it was picturesque. Both the guide and driver were very friendly and helpful, always stopping to point out animals along the way. I’m truly grateful for their care over the three days.

Reply from Baby Bird Tours and Safaris
Reply from Baby Bird Tours and Safaris
Posted on Sep 6, 2025

"Hi Miss Kit, thank you for your wonderful 5-star review! Your kind words about the Driver and the guides plus the accommodation at Voi Safari Lodge truly inspire our team to continue delivering excellence. We're so grateful to have you as a customer and look forward to serving you again!"

Sana   –  
Canada CA
Visited: June 2026 Reviewed: Jun 15, 2026

Email Sana  |  20-35 years of age  |  Experience level: first safari

The review below is the personal opinion of Sana and not that of SafariBookings.
Terrible Experience: Vehicle Breakdown, incorrect quotes/itinerary, and Completely Blocked
1/5

We booked a private safari to the Masai Mara with this operator, and it was a deeply frustrating experience from start to finish. We feel entirely let down by their lack of professionalism and broken commitments.

Horrible Communication: Before the tour, getting basic pickup and driver info was an uphill battle. We had to text multiple times and were constantly ignored or given misleading timelines until we proactively followed up.

Ruined Safari Time: The jeep they provided was old and broke down in the middle of our trip. Despite paying for a private game drive, we were forced into a group safari on day one and then wasted a half-day waiting for repairs. After travelling that far all we wanted to do was maximize our time on safari but were unable to do so due to the old and broken jeep.

Unengaged Driver: Our driver was uncommunicative and silent about the wildlife, unlike other informative guides we have experienced.

Paid for Services Denied: Our official quote explicitly included a morning game drive on the final day. When the time came, they refused to honor it, casually dismissing it as a "quote error" even though it was exactly what we paid for.

Zero Accountability: They promised to discuss compensation once we returned to Nairobi. Instead, after a single phone call where they claimed they needed an "audit," they completely blocked our number to avoid resolving the issue.

We feel we did not receive the services we paid for and were completely ghosted when we asked for a resolution. Save yourself the headache and do not book with them.

Average User Rating
4.6/5
Rating Breakdown
  • 5 star 18
  • 4 star 6
  • 3 star 0
  • 2 star 0
  • 1 star 1
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  • All corporate and/or tour info is provided by Baby Bird Tours and Safaris, not SafariBookings
  • The tours offered by Baby Bird Tours and Safaris are subject to their terms & conditions