35-50 years of age | Experience level: first safari
Clear communications and excellent execution made an amazing trip
I can't say enough good things about my trip to Rwanda and my experience with Golden Rwanda Safaris. Frank and his team hosted me for a 5-day tour of Rwanda based around the gorilla trek in Volcanoes National Park. Prior to my trip Frank answered multiple messages clearly, promptly, and in a tone that inspired confidence. Claude my driver and guide met me at the airport and made me feel so welcome and at ease right away. The hotels were lovely, and the driving was safe, easy and smooth. Once you have decided to visit the gorillas, the costs go up significantly, but I felt like everything was priced fairly, I never felt taken advantage of or pestered to buy something I didn't want or need. My trip to Lake Kivu was nice and relaxing and Claude was able to make a change in the itinerary while I was with him so that we could visit a coffee plantation which was fantastic. I highly recommend Golden Rwanda Safaris to help visitors have a truly unforgettable experience in a special part of the world.
50-65 years of age | Experience level: 2-5 safaris
Frank and team are professional, responsive, and deliver desired travel in Rwanda.
Booked back-to-back tours with gorilla trecking in Volcanoes National Park, and big five safari in Akagera National Park. Golden Rwanda Safaris were flexible and provided professional guidance and tour guides to make my dream gorilla trecking and big game African photo safari come true. For gorillas we spent an hour with a 22-member gorilla family as they eat and played, which included two silverbacks, two babies, and other varying aged gorillas and were supported by national park guides and excellent trackers. For big game safari, saw many, many wild animals and birds throughout the park on both day and night tours. Spent two nights at each location. Accommodations and food were excellent. Felt safe and secure at all times.
35-50 years of age | Experience level: 2-5 safaris
Fun Day Trip!
We did the Akagera 1-day trip with Golden Rwanda Safaris. We were able to book and pay everything online, and closer to the date they put us in touch with the driver.
The pick-up was timely, the car was comfortable, clean and spacious and the best surprise was that it was only our group! The park was nice and the driver worked hard to get us many animal sightings. We had lunch at the park which was nice as well. We returned to the hotel happy!
There was a small misunderstanding on breakfast and the COVID test (we did not know it was needed) but we engaged with the owner who apologized profusely and gave us a partial refund. Mistakes can happen of course so we very much welcome the effort to make it right! Would definitively reach out to them if we are ever in Rwanda again.
FR
20-35 years of age | Experience level: first safari
An Amazing Day Trip
We booked a 1-day trip to Akagera with my sister and we really enjoyed it. We appreciated the whole experience from booking to the actual visit to the park. We were able to see many animals such as baboons, impalas, elephants, zebras, eagles, hippos, crocodiles... Next time, we will book more says in order to enjoy the night and boat safari as well as visit other national parcs. I really recommend Golden Safari Rwanda and will surely come back!
50-65 years of age | Experience level: 2-5 safaris
Reliable and delivered on all services agreed upon
On a recent trip to Africa we wanted to spend a short period in Rwanda to visit the Gorillas. We utilized Golden Rwanda Safaris to arrange everything from the Gorilla Permits, Hotel and transfers while in Rwanda. Frank and his team were very responsive before and throughout the trip. Our Driver Claude, who was assigned to us the entire time was great and assisted us with getting our PCR tests in time to visit the Gorillas. I would recommend Golden Rwanda Safaris for your time in Rwanda and would use them again. Thank you Frank, Claude, and the rest of your team!
Sean & Robert
20-35 years of age | Experience level: first safari
Excellent service, incredible experience
I was in Rwanda for an academic trip that was only planned a few months in advance. My colleagues and I were worried about not being able to get the desired permits for the weekend we were traveling, but Frank worked closely with us to build the tour we wanted and everything went off without a hitch! Joanna was an amazing guide and the golden monkey and gorilla experiences were truly unforgettable. I would say once-in-a-lifetime, but in all honesty I hope to go back someday! Thank you Frank and Golden Safari, everything was spectacular.
BE
20-35 years of age | Experience level: first safari
Highly service-oriented, customer-centered tour operator
I had a great time during a one-day tour in Akagera park in Rwanda.
Great tour guide, huge knowledge of the park and wildlife, tried everything to make me see a lot of animals.
I also did the boat tour that can be booked additionally. Definitely worth it!
Only think I would not do again, would be booking the meals. Would just bring or buy it for myself. Don't think the extra price you pay for that reflects the actual price and quality of the food you get. It's no issue at all to bring your own, or buy it in the lodge restaurant.
Otherwise, all was great.
35-50 years of age | Experience level: 2-5 safaris
Amazing tour of Rwanda with resourceful and knowledgeable Guide
We had a fantastic 5 days tour of Rwanda with Golden Rwanda in June 2022. The tour operator was suggested by a long time friend who often travels to Rwanda for business.
We visited the Nyungwe National Park and Volcanoes National Park and on the way we stopped over at Lake Kiwu. We saw primates, had great treks in the rain forest and on Mount Bisoke and enjoyed the beauty of the Rwandan hilly landscape. We really liked all the hotels that we stayed at: the customer service was excellent and the rooms and dining were up to the best standards.
Our guide Annie (one of 5 female guides in the country) was the best ambassador for Rwanda. She is extremely knowledgeable about the nature, geography and history of the country. She could answer all our questions. She also helped us getting the right gear for the treks (we came from a conference and only had urban clothing). More importantly she was extremely friendly and has great humour, which made for a very fun tour and great conversations during the drives.
Frank from Golden Rwanda was very helpful in suggesting the right itinerary for us and very flexible in designing it based on our preferences. He was very quick in responding to our emails which made for an easy planning. He is a perfectionist that strives to provide the best customer experience.
We would definitely recommend Golden Rwanda. Great value for money, the best guide and attention to all details made us love our trip. We cannot wait to be back in Rwanda and have another tour with them!
CA
50-65 years of age | Experience level: first safari
Guide Jean Claude Makes Your Safari Extra Special!
Our 3-day, 2-night safari to Akagera National Park was the fulfilment of a bucket wish list item. And our guide, Jean Claude, made the game drives even more exciting. We did a total of 4 game drives including one night drive led by Akagera National Park guide. Worth the money! Golden Rwanda Safari staff have provided us with a positive, memorable experience, were professional and accommodating, and answered our many questions before and after payment. In fact, the process to make payment is very easy and convenient for the user. Jean Claude, who has a degree in travel and tourism, is well-educated on and willingly shares his knowledge on Rwanda and wild game including the many birds and fauna in the national park. He worked hard and did not give up on helping us find elephants in the North on our last drive. Akagera Game Lodge is a top notch hotel which has kept its guests' needs in mind. The front office and F&B staff are all very friendly, helpful and just want to make sure your stay is not just enjoyable, but memorable!
50-65 years of age | Experience level: first safari
Brilliant
From start of booking process to the final drop off after the trip this was a truly superb experience. Myself and 4 friends were driven by JeanMari who was a truly excellent driver and guide and looked after us all day in Akagera National Park. Saw every animal except lions and plenty of food drinks and rest stops. Very comfortable safari vehicle with opening roof WiFi and charging sockets. Very comfortable. Truly an amazing day. Highly recommend this safari company to anyone. Loved it and will use them again if I ever get the chance.