65+ years of age | Experience level: 2-5 safaris
A very poor operator with terrible organisation and incompetent subcontractors.
Bonfire was contracted to organise a safari tour to Tsavo West and Ambosselli. Day one and we have no tour bus and no communication. The day was shambolic with an alternative transport company organised by independents and eventually a 5 hour delayed arrival at our lodge. More alternative transport substituted on Day 2 in two run down vehicles. Third rate guides. Poor itineraries. And finally a broken down vehicle on the last day. Use this company at your peril.
35-50 years of age | Experience level: 2-5 safaris
Well organised
Safari Hub put together a wonderful itinerary for my safari in Tanzania. All of the reservations for hotels and activities came together seamlessly, and communication with my travel consultant Remmy was excellent. I would recommend them to anyone looking to plan an incredible trip.
20-35 years of age | Experience level: first safari
disgust
I once personally visited the next gen mall office to enquire for a booking and the customer service guy was awful, didnt care, vague, over priced i think, behaved as if they dont need guests we need them, companies are based on customer service, ithink the owner is rich now thats why when you read from the reviews you see alot of negative comments, even the roman empire was big but it fell down, treat people right, improve your guest relations, give the right information, be on time, and have work ethics,.the company is now trying to buy other tour companies, i would rather pay millions for a comfortable stay in a diani that pay a measley $300 with bonfire.
35-50 years of age | Experience level: 2-5 safaris
Great service from Bonfire Adventures
Happy to highly recommend Bonfire Adventures, having just returned from amazing four-day trip to Tsavo. The arrangements were smooth, our driver was both professional and fun, and there were no issues whatsoever with our accommodation or meals. A trip of a lifetime that I have Bonfire to thank for.
65+ years of age | Experience level: over 5 safaris
Masai Mara - Olmoran camp
Everything was perfect. We especially enjoyed our guide/driver,James Mwangi and the food at Olmoran camp.
35-50 years of age | Experience level: over 5 safaris
Great experience
Monica my travel agent was fantastic and planned every little detail. She was accommodating and answered my many questions patiently. Every little detail was as requested by me. James our tour guide was right on time, patient, courteous and ensured that we were all safe and got to see the big 5, considering we had small kids.
Sarova Mara was a great choice.
Overall a fantastic relaxing trip for my family. My expectations were met on all fronts!
FR
20-35 years of age | Experience level: first safari
Exceptional!
We enjoyed a 3 day safari with Isaya in the heart of Tanzania. We were more than delighted with the program, what we visited and Isaya who is an awesome person you can trust 100%!
I recommend with eyes closed
We will return to Isaya for our next game drives.
(automatic translation from French)
ES
35-50 years of age | Experience level: first safari
Amazing staff
We have a great time with this Safari Agency. They are very professional. They take care of you as a mother would do. We have been extremely happy. Philip , the driver makes the best for us too see the animals and you will feel absolutely safe with him. Bernard is the teacher that you need when you're in the middle of the savanna. He takes care of you in all the details. George , the chef, cooks meals as you were in a good restaurant of Nairobi, even though you are in the middle of nowhere. And finally Mimo, who is the smile of Kenya, and will make you feel at home.
What's more for a very good price. We will choose this agency again in
If we travel again to Kenya. Thanks guys for everything.
BE
35-50 years of age | Experience level: 2-5 safaris
Well organised
We really enjoyed our Bencia safari. Especially thanks to George (our driver and guide) and George (our excellent coock) the trip was an unforgettable experience, and we really enjoyed their company.
We saw the big five and experienced the great migration... a wonderfull experience.
Thanks George and George for the good care, we will never forget you!
50-65 years of age | Experience level: 2-5 safaris
Very professional and friendly Staff
Me and my friends we had a bless time in Masai Mara. The Driver, the cook, the travel assistant, the owner were very professional and friendly. The Safari and Game drive was beautiful and what I liked the most is the customer service and how responsive and friendly the Staff are. Highly recommended. Thank you for the wonderful experience.